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Advice on inaccurate UPS rates

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30 Dec 2010, 4:30 PM
#1
johnny_roastbeef avatar

johnny_roastbeef

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Advice on inaccurate UPS rates

OK, I know this has been asked before, but after days of reading, Im very frustrated and figured I'd ask one more time.
I am getting very inaccurate shipping quotes from the UPS module. I know they are supposed to be coming right from the UPS server, but I have done side by side comparisons, and always get different rates.

As a test, I made a 1lb test product and purchased it through zencart. At checkout, I clicked "estimate shipping" and here are my results with the corresponding quotes I received by manually checking the UPS site. I did this again for 10 of the 1 lb test products to get a 10lb package. The results follow


Shipped from 06903 to 06930

1 lb (Zen Cart) $9.81
10 lb (Zen Cart) $12.22
1 lb (actual) $5.13
10 lb (actual) $6.77

Shipped from 06903 to 33629

1 lb (Zen Cart) $11.02
10 lb (Zen Cart) $15.44
1 lb (actual) $5.96
10 lb (actual) $8.99

Shipped from 06903 to 85251

1 lb (Zen Cart) $14.49
10 lb (Zen Cart) $22.30
1 lb (actual) $6.12
10 lb (actual) $11.29

The estimates are nearly double the actual cost.

I am using version 1.3.9h of Zen Cart. Version 14498 of the UPS module.
I have made the tare 0:0 for all package sizes.

My UPS settings:

United Parcel Service
Enable UPS Shipping
True

UPS Pickup Method
CC

UPS Packaging?
CP

Residential Delivery?
RES

Handling Fee
0

Handling Per Order or Per Box
Order

Tax Class
--none--

Tax Basis
Billing

Shipping Zone
--none--

Sort order of display.
0

Shipping Methods:
Nxt AM, Nxt AM Ltr, Nxt, Nxt Ltr, Nxt PR, Nxt Save, Nxt Save Ltr, 2nd AM, 2nd AM Ltr, 2nd, 2nd Ltr, 3 Day Select, Ground, Canada,World Xp, World Xp Ltr, World Xp Plus, World Xp Plus Ltr, World Expedite, WorldWideSaver

GND

While I can deal with a small discrepancy, I cant expect customers to pay double actual shipping costs. Does anybody have any advice or a work-around.

Thank you
-john

30 Dec 2010, 5:01 PM
#2
ajeh avatar

ajeh

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Re: Advice on inaccurate UPS rates

I can only get your cheaper prices if I change:
UPS Pickup Method
RDP

Residential Delivery?
COM

30 Dec 2010, 5:30 PM
#3
johnny_roastbeef avatar

johnny_roastbeef

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Re: Advice on inaccurate UPS rates

Ajeh,
Are you suggesting that I change pickup to RDP. I do not have a daily pick up with UPS, but if it gets me closer to the actual rates that would be good. Regarding changing residential delivery, I will be shipping primarily to residential addresses. Therefore, I am reluctant to change that because it seems that it might create an other layer of problems. When I go to UPS to compare the rates, I have not selected rdp and i have specified residential address.
-john

30 Dec 2010, 5:54 PM
#4
ajeh avatar

ajeh

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Re: Advice on inaccurate UPS rates

I am suggesting with those changes I am getting the prices that you are quoting that you want ... whether this is what you should do is up to you ...

30 Dec 2010, 6:04 PM
#5
badarac avatar

badarac

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Re: Advice on inaccurate UPS rates

johnny roastbeef:

Ajeh,
Are you suggesting that I change pickup to RDP. I do not have a daily pick up with UPS, but if it gets me closer to the actual rates that would be good. Regarding changing residential delivery, I will be shipping primarily to residential addresses. Therefore, I am reluctant to change that because it seems that it might create an other layer of problems. When I go to UPS to compare the rates, I have not selected rdp and i have specified residential address.
-john
It looks like you already have it set to residential. The actual results are received using the commercial rates. Residential is always more expensive. What Ajeh is suggesting is for you to set it to COM to get the results you are looking for. If you ship to residential addresses you will want the prices to be higher though.