Sudden 30% increase in UPS shipping charges.

micmed:

Scratch my previous comment. I believe I have it working now.
Thanks Mike

Glad to hear its working now.

I just got off the phone with a UPS rep, They called me after I emailed them about this issue. I gave them a link to this forum and they are checking to see if it is indeed something on their end. :clap:

Zencart recently had an issue where UPS shipping rates were always calculated at customer counter rates even when the RDP option was selected. Since UPS changed the label for the rate code used for the UPS pickup method, Zencart’s module now sends an incorrect label for the rate code. The online UPS tool used by the Zencart’s built-in UPS module will calculate rates based on customer counter if no code is provided or if the label is not recognized.

$this->_upsRateCode = 'Regular+Daily+Pickup';

in file:
/includes/modules/shipping/ups.php

needs to be updated to

$this->_upsRateCode = 'Daily+Pickup';

For a detail document, please see http://www.opticnoise.com/node/19

Thanks,

Was glad to see this fix for the old shipping module since I need dimensional weight figured in and the XML does not offer this.
However, this did not seem to fix the problem or change anything. UPS rates are still figuring too high. Any other thoughts or suggestions?

I have double checked that the line was changed and i even went into the shipping module and hit update just in case that might do something but no change in the price.

amenlaser:

Was glad to see this fix for the old shipping module since I need dimensional weight figured in and the XML does not offer this.
However, this did not seem to fix the problem or change anything. UPS rates are still figuring too high. Any other thoughts or suggestions?

I have double checked that the line was changed and i even went into the shipping module and hit update just in case that might do something but no change in the price.

I would try uninstalling the module through the admin, then install the changed module... remember to keep a copy of the unchanged file jic this doesn't work.

@amenlaser:

What UPS PickUP method do you have set in the Module through the Admin Interface?

CC - Customer Counter, RDP - Daily Pickup, OTP - One Time Pickup, LC - Letter Center, OCA - On Call Air

and are you getting a quote for RES (Residential) or Com (Commercial)?

Thanks,
Opticnoise Solutions Group - "Making life simpler"
http://www.opticnoise.com

@mikestaps

I will go ahead and give that a try. Thanks for the suggestion.
Ill post my results after I try it out.

@opticnoise

RDP is the pickup method and RES is the quote type.

Uninstalled the UPS module and installed it again. set up all the fields to how I had them with the RDP and still prices are coming out to high. I'm going to do a 3 times a charm look at the code again to make sure I didn't type it in incorrectly and its doing the default pickup method.

OK!!!:censored:

Its working now. I appreciate all the help I received with his problem but the original fix of the daily pickup code worked. Was a coding issue on my part :oops:

Again thank you for the quick responses and suggestions.

Would Zen Cart please consider an announcement of this fix.

$this->_upsRateCode = 'Regular+Daily+Pickup';

in file:
/includes/modules/shipping/ups.php

needs to be updated to

$this->_upsRateCode = 'Daily+Pickup';

Hi,

opticnoise:

The online UPS tool used by the Zencart’s built-in UPS module will calculate rates based on customer counter if no code is provided or if the label is not recognized.

Thanks for this fix, it's greatly appreciated.

I was scouring the internet to see if I could find out where the documentation for this UPS qcostcgi.cgi API is and can't find it anywhere.. I guess its on the verge of being discontinued, all UPS's developer documentation refers to the XML and SOAP APIs only.

Where did you find this information? I'd like to see if anything else has changed that no-one has noticed?!

Thanks so much again.

All the best..

Conor
ceon

MountainWilliam:

Hello Chandlers,
I switched from RES to COM and that did reduce the shipping cost some but it is still not right. We sell wood products, mainly cedar closet linings, so all of our shipments are UPS ground. On a 55 lb package to California the actual UPS ground shipping is $40.64 from my zip but the UPS shipping Module in Zen cart shows $59.80 That is a huge difference. My guess is that we are losing around $500.00 in orders per day because of this problem. I hope someone can help me solve this before its to late. I bet allot of Zen cart users are having this problem but do not know that they have it. Again everything worked fine until the 1/1/11
Paul Hall

OK, I did a quick check. Mine is doing the same thing. :cry:

Hi,

VGlide:

OK, I did a quick check. Mine is doing the same thing. :cry:
Have you read the rest of this thread and applied the fix? Does it work for you? Or have you simply posted "I'm having a problem too"?

All the best..

Conor
ceon

donhohler:

Has anyone found a resolution to this? I have tried every setting and nothing gets me close to what it should be. I have set the package tare to 0 and set UPS to COM and am still 20% too high.

I compared commercial and residential "orders" in zencart against UPS. What I found is UPS in zencart is pulling PUBLIC rates. Not my discounted contract rates. If I logged into UPS online with my account number, then the rates pulled were lower than the zencart UPS rates. Now, my UPS rep was just in for a visit. He said UPS & FedEx have both changed the dimensional rate calculations. May this be what is affecting some so much? I am just trying to help.

Hi,

VGlide:

I compared commercial and residential "orders" in zencart against UPS. What I found is UPS in zencart is pulling PUBLIC rates. Not my discounted contract rates.

The Zen Cart module has nowhere for you to enter any account information so naturally it can only show public rates.

To use discounted rates you'd have to use the XML or SOAP APIs.. there is no Zen Cart module for the SOAP API and I'm not sure if the UPS XML addon works, it was released quite some time ago.

All the best..

Conor
ceon

conor:

Hi,

Thanks for this fix, it's greatly appreciated.

I was scouring the internet to see if I could find out where the documentation for this UPS qcostcgi.cgi API is and can't find it anywhere.. I guess its on the verge of being discontinued, all UPS's developer documentation refers to the XML and SOAP APIs only.

Where did you find this information? I'd like to see if anything else has changed that no-one has noticed?!

Thanks so much again.

All the best..

Conor
ceon

Conor,
the way I was able to find that information was by applying the UPS XML module to one of our zencart sites. When I noticed it worked correctly then I went on the hunt to find out why. Since I had determine that the built-it UPS module was returning the costumer counter rates even when RDP was selected, I decided to check that same code in the UPS XML module and notice the label just being Daily+Pickup instead of Regular+Daily+Pickup. I had my web developer check the UPS SDK documentation and he confirm that it was Daily+Pickup for the XML. At that point, I decided to rename the label in the built-it UPS module and the issue was corrected. To further confirm, I rename the label back to Regular+Daily+Pickup and the issue returned. I have emailed UPS about this change, but I have not heard anything from them.

Hi,

opticnoise:

the way I was able to find that information was by...

Thanks for getting back to me (well, everyone here!).

I was hoping that maybe you'd found some API documentation for this old API.. I'd been worried you'd found the information out from the XML API as I think that means there isn't any old API documentation anywhere! :(

Your solution was a good one in this case!

opticnoise:

I have emailed UPS about this change, but I have not heard anything from them.

I've been stunned by how unprofessional USPS are and am not overly impressed with UPS at the minute.. their API documentation seems to be more style than substance. I wish you luck in receiving a response! I e-mailed USPS on the 3rd to tell them about a problem and they let it linger for weeks, very disheartening! Hopefully you do indeed have better luck with UPS!

Thanks again for taking the time to bring this information to light and for the above explanation! :)

All the best..

Conor
ceon

Thank you so much for all your detective work! We made the change in ups.php from regular+daily+pickup to daily+pickup and everything is back to normal now. This should really be a sticky so other people would find it more easily.
Fr. Ambrose
https://www.societystjohn.com
ver 1.3.9h

Everyone,
I got a call from a Client today mentioning the problem had return. I reverted the changes thinking that UPS might had received many complaints and updated the code back to the original label name.

It appears that UPS has reverted the label name and now they are back to using Regular Daily Pickup instead of Daily Pickup.

NOTE: Test your site to make sure the UPS module is calculating rates correctly prior to making this change. If so, ignore the below.

REVERT THE CHANGES:

from Daily+Pickup to Regular+Daily+Pickup

Darn UPS. Thanks opticnoise

Thanks for sharing! Had the same problem.... :frusty:

Jacob