Email issues NEED HELP Please

My email is not working and I cannot figure out why. Ive changed and messed around with all the settings within zen cart for smtp and checked with go daddy on my setting which are correct. I do not receive emails from contact us nor tell a friend.

I also did this seen on older posts and email works fine here :

> Re: Godaddy email problems...

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Hmm, the 'take two aspirins and call me in the morning response. The simplest way to test is to reduce everything to the lowest common denominator.

If you take the following code, and paste it into a file, call it mailtest.php or something and edit it to use real email addresses. Then copy it into the main folder of your site, and open it with a browser, with http://www.yourdomain.com/mailtest.php

Code:

<?php $to = '[email protected]'; $subject = 'the subject'; $message = 'hello'; $headers = 'From: [email protected]' . "\r\n" . 'Reply-To: [email protected]' . "\r\n" . 'X-Mailer: PHP/' . phpversion(); mail($to, $subject, $message, $headers); ?>It is simply a small piece of PHP code calling the mail() function. If that works, then you have some broken files or similar in your Zen Cart install. If not, your hosts are lying through their teeth.

Now this works and nothing from website works. Any ideas ?

Thanks !!!

I had similar problems when setting up a BlueHost store for a friend and we finally had to set it to:

E-Mail Transport Method PHP
E-Mail Linefeeds LF
Use MIME HTML
When Sending Emails true
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly- Errors true
Email Address (Displayed to Contact you) your-email-here
Email Address (sent FROM) your-email-here

where mine is set up for sendmail/LF

DarkAngel:

I had similar problems when setting up a BlueHost store for a friend and we finally had to set it to:

E-Mail Transport Method PHP
E-Mail Linefeeds LF
Use MIME HTML
When Sending Emails true
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly- Errors true
Email Address (Displayed to Contact you) your-email-here
Email Address (sent FROM) your-email-here

where mine is set up for sendmail/LF

Yes my settings are the same . And its actually telling my email was sent sucessfully within contact us ... but nothing ever arrives.

011399:

Yes my settings are the same . And its actually telling my email was sent sucessfully within contact us ... but nothing ever arrives.

have you checked on your server's c-panel to see if the email is in there...hers would show in the c-panel/email but not get sent until we switched her to php

also in store admin make sure the cookie is set to cookie domain -- true and use root path for cookie path is set to ---false

if it does not work with the php setting then try one of the others too

DarkAngel:

have you checked on your server's c-panel to see if the email is in there...hers would show in the c-panel/email but not get sent until we switched her to php

also in store admin make sure the cookie is set to cookie domain -- true and use root path for cookie path is set to ---false

if it does not work with the php setting then try one of the others too

Yes logged into godaddy all day long trying different settings. Nothings in there either, weird thing is that slowly and i mean very slowly about 30-45 minutes apart some of my test emails are coming through from 4 hours ago.

where do i find cookie domain in the admin ?

011399:

Yes logged into godaddy all day long trying different settings. Nothings in there either, weird thing is that slowly and i mean very slowly about 30-45 minutes apart some of my test emails are coming through from 4 hours ago.

where do i find cookie domain in the admin ?

aha the plot thickens...lol that is the same thing that was happening to her too...delay in getting the messages...do you happen to have a forum with them too?

anyway the cookie bit is in the sessions section of your admin.configuration

did you try all the setting in email options post what you have---less the email address. we had to put her email address there and make the account over 3 times with her host before things got straight--of course they too said it was the right settings according to their setup but then could not explain why it did not work

DarkAngel:

aha the plot thickens...lol that is the same thing that was happening to her too...delay in getting the messages...do you happen to have a forum with them too?

anyway the cookie bit is in the sessions section of your admin.configuration

did you try all the setting in email options post what you have---less the email address. we had to put her email address there and make the account over 3 times with her host before things got straight--of course they too said it was the right settings according to their setup but then could not explain why it did not work

my sessions look like this:

Session Directory /home/content/99/6417599/html/cache
Cookie Domain True
Force Cookie Use False
Check SSL Session ID False
Check User Agent False
Check IP Address False
Prevent Spider Sessions True
Recreate Session True
IP to Host Conversion Status true
Session Directory

If sessions are file based, store them in this directory.

Date Added: 07/14/2010

and my settings on the email is like this :

SMTP Email Account Mailbox [email protected]
SMTP Email Account Password
SMTP Email Mail Host mail.mywebsite.com
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€
Audience-Select Count Display
Please make any necessary changes

Audience-Select Count Display
When displaying lists of available audiences/recipients, should the recipients-count be included?
(This may make things slower if you have a lot of customers or complex audience queries)

true
false

oh and i have it set to php because it seems to be the only way it works ...just super slow

011399:

oh and i have it set to php because it seems to be the only way it works ...just super slow
hope the image shows up good but this is how I set mine up basically like h0w i set hers up only she has php and I have sendmail

as you can see the bottom section we left as is in the default stage.

trying to add the info like host claims does not work...we had trouble with her forum emails too and we had to leave off something for it to work...host said it would not work that way but she gets her emails like she is supposed to now.

basically you are using php to handle the email but that last setting info is for smtp settings

DarkAngel:

hope the image shows up good but this is how I set mine up basically like h0w i set hers up only she has php and I have sendmail

as you can see the bottom section we left as is in the default stage.

trying to add the info like host claims does not work...we had trouble with her forum emails too and we had to leave off something for it to work...host said it would not work that way but she gets her emails like she is supposed to now.

basically you are using php to handle the email but that last setting info is for smtp settings

Ok Im going to give it a try. may take 45 minutes for it to come through ...UGHHHH

while im waiting to see if it made a difference can you tell me if I needed to do anything with the cookies in admin ?

011399:

Ok Im going to give it a try. may take 45 minutes for it to come through ...UGHHHH

while im waiting to see if it made a difference can you tell me if I needed to do anything with the cookies in admin ?

nope those looked ok, like mine so i wouldn't touch them

DarkAngel:

nope those looked ok, like mine so i wouldn't touch them

Ok made the changes as you suggested. still very slow. what do you think it could be thats making it so slow ?

I can't get any e-mails from my site either. I have followed all the suggestions above and nothing makes a difference.

I called go-daddy and they checked and said nothing on their end is amiss.

Followed a zen-cart tutorial for set up and tried all the different transport methods one at a time.

This is a brand new install (simply kerin and latest zencart - 1-wk) and the site is not in fact 'live' yet, would that make a difference?
I asked go-daddy and they didn't have that answer. (Well actually they said, "Take it live, send e-mails and then turn the site back off." Personally I think they should just know the answer to that question, but hey...what do I know...:no:

Anybody out there got anything????

Thanks!

011399:

Ok made the changes as you suggested. still very slow. what do you think it could be thats making it so slow ?

I have no clue, would think that is the host or server or maybe even weather. Did your emails work though---and not take forever to show up in your inbox?

I can't get any e-mails from my site either. I have followed all the suggestions above and nothing makes a difference.

I called go-daddy and they checked and said nothing on their end is amiss.

Followed a zen-cart tutorial for set up and tried all the different transport methods one at a time.

This is a brand new install (simply kerin and latest zencart - 1-wk) and the site is not in fact 'live' yet, would that make a difference?
I asked go-daddy and they didn't have that answer. (Well actually they said, "Take it live, send e-mails and then turn the site back off." Personally I think they should just know the answer to that question, but hey...what do I know...:no:

Anybody out there got anything????

Thanks!

have you tried sending an email from your email program to the store email address you have written in there? just to see how long it takes for it to get to you.

have you checked your c-panels to see if they have a quota and it is full? [doubt this one is the problem but one never knows]

check your email settings again just to make sure:

php/LF
sendmail/LF

this might help a bit too:
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

also check admin/version to see if you are windows or linux servers to choose either LF or CRLF

Argh.........

Just got off the phone with go-daddy, AGAIN...

They suggested I post the error message I am now getting when sending emails out to see what all you fine folk had to say about this.

ERROR: Failed sending email to: xxxxxx with subject: xxxxxx:.
The following From address failed: xxxxx atgmail.com

Go-daddy had me use the following and said from their perspective I should be set up this way:

E-mail Transport Method: smtp
SMTP Email Acct Mailbox: [email protected] (my domain name)
SMTP Email Host: relay-hosting.secureserver.net
SMTP Email Server Port 25

I still can't send emails!

DarkAngel: how do I do this?
(also check admin/version to see if you are windows or linux servers to choose either LF or CRLF)

davidrayandj:

Argh.........

Just got off the phone with go-daddy, AGAIN...

They suggested I post the error message I am now getting when sending emails out to see what all you fine folk had to say about this.

ERROR: Failed sending email to: xxxxxx with subject: xxxxxx:.
The following From address failed: xxxxx atgmail.com

Go-daddy had me use the following and said from their perspective I should be set up this way:

E-mail Transport Method: smtp
SMTP Email Acct Mailbox: [email protected] (my domain name)
SMTP Email Host: relay-hosting.secureserver.net
SMTP Email Server Port 25

I still can't send emails!

DarkAngel: how do I do this?
(also check admin/version to see if you are windows or linux servers to choose either LF or CRLF)

bluehost at times can be dense too...but godaddy I hear is just plain obnoxious when it comes to help...they act like they don't care.

now I seem to remember in the link I posted that the emails should be like mine [email protected] ---substituting whatever as support, store, info something like that

then make sure you have that created at your email options at godaddy c-panel for it to be active.

I know that I have mine set up like that...an email especially for the store and have it set to forward the emails to my "normal" email addy---also set at your host c-panel

you go to your admin section and right above the navigation menu---right hand corner---under the version number is a "version" link. click it and it will list the server info for your store...windows based servers need tender loving care...not as feisty as linux...lol

DarkAngel:

bluehost at times can be dense too...but godaddy I hear is just plain obnoxious when it comes to help...they act like they don't care.

now I seem to remember in the link I posted that the emails should be like mine [email protected] ---substituting whatever as support, store, info something like that

then make sure you have that created at your email options at godaddy c-panel for it to be active.

I know that I have mine set up like that...an email especially for the store and have it set to forward the emails to my "normal" email addy---also set at your host c-panel

you go to your admin section and right above the navigation menu---right hand corner---under the version number is a "version" link. click it and it will list the server info for your store...windows based servers need tender loving care...not as feisty as linux...lol

Im on Linux. Turns out my other zen cart also hosted with godaddy has an enormous wait time on emails I send from admin and through tell a friend as well.
I guess I will just wait for godaddy to fix their servers :censored:
Dont know why they just cant say they are having issues rather than my punching the keys for nearly 11 hours yesterday.

well, well, well....

Guess who is getting their emails to work now...um...ME

Out of sheer stubborness I continued to send emails out (not changing anything from yesterday) and low and behold about an hour after I kicked the puter, said a few choice words they suddenly started appearing in their intended email accts.

BUT just the ones I sent today. The past two days worth have gone off into space and never arrived...strange:dontgetit

I have yet to see G-mail addressed emails arrive yet so the problem may not be truly over but I am going to try and be patient for a little longer.

So could this as someone just mentioned be a GO-DADDY issue instead of a operator malfunction? I too lost the entire day to dealing with this (including 2 calls to go-daddy where they insisted I must have a zen cart problem and keep looking for it) when all along they were hung up in their server???

Argh....I just don't know how you all have maintained your sanity this long...I will soon be hairless at this rate ...:wacko:

Thanks for all that helped with suggestions!

Cart has been working fine - no upgrades or changes. Then suddenly no email.......just stops working. Hosting is with GoDaddy.

So I finally found this thread and saw to use these settings - and they worked!!!!

E-mail Transport Method: smtp
SMTP Email Acct Mailbox: [email protected] (my domain name)
SMTP Email Host: relay-hosting.secureserver.net
SMTP Email Server Port 25

For the first time my error reporting in zencart said email sent!!!!

Now I just have to wait for GoDaddy servers to send the email so that I know this is truly working again...........so very slow!!!