e-mails & newsletters suddenly not being delivered

Didn't find an existing thread that addressed this specific problem, so I'm hoping someone can help out:

I sent out a newsletter to all my subscribed customers, and got "can not display page" message as if my internet connection was lost. My Admin tools shows the newsletter as sent to all customers. I never got an e-mail in either of my two test addresses like I normally would, so I don't think the newsletter reached anyone. Today, I've sent multiple e-mails directly through Zen cart to two of my addresses, but they never showed up in the inboxes. I placed several test orders and again, no order confirmation e-mail.

I've tried many different settings in e-mail options configuration, but none of them seem to effect the outgoing messages. I've installed the e-mail archive manager, and it shows all e-mail messages listed as sent.

I've had Zencart up and running with the same e-mail settings on the same server for a few years now, and suddenly the outgoing e-mail messages are vanishing into thin air.

This problem started yesterday evening, around 8:00 pm EST, and is still with me, frustrating the hell out of me!

All my e-mail addresses are sending and receiving messages without any problems EXCEPT anything sent from Zen cart.

I contacted my webhosting company, and they said all was good on their end.

Anyone out there got any suggestions? I would greatly appreciate some help on this.

Here's what I've got:

Zen Cart 1.3.8a
Patch: 1::
Database Patch Level: 1.3.8

:frusty:

Having the same exact problem, have been running Zen Cart for over a year and no problems until today. Have sent test e-mails, test orders and none reach my inbox, called GoDaddy they didn't help any so not really sure what is going on. Any advice is appreciated.

Just wondering if you have made any progress?

No, no progress. Guy at maddogdomains said it might be because my server space was almost maxed out, but I just deleted tons of stuff and no difference. So exasperating! Zen cart keeps saying all the e-mails were sent successfully. I'm going to look for a better shopping cart. I've had many serious problems with it that set me back days. If you breathe too hard, Zen cart goes haywire, and you have to be a code expert (which I'm not) to diagnose and fix anything.

doktorfroyd:

No, no progress. Guy at maddogdomains said it might be because my server space was almost maxed out, but I just deleted tons of stuff and no difference. So exasperating! Zen cart keeps saying all the e-mails were sent successfully. I'm going to look for a better shopping cart. I've had many serious problems with it that set me back days. If you breathe too hard, Zen cart goes haywire, and you have to be a code expert (which I'm not) to diagnose and fix anything.

If you say its been working fine for years and you have made no changes to the cart.
Why are you blaming Zen cart?

Ask your host what they changed recently?
(They may say its working fine at their end, but ask what they changed)

I don't know for sure that the problem is solely with then Zen cart, but it is telling me that the e-mails have been sent, which is more frustrating than if it came up with an error message, because the error message would help pinpoint the problem. All e-mails outside of Zen cart are sent and received normally. I will contact the webhosting again and ask them directly if they've made any changes that would affect Zen cart's function. I have been using Zen cart for a few years, yes, but I've had some tough problems with it that took a long time to fix.

Is there a .php or other file type check that I can do to see if my e-mail is set up properly?

Ahh frustration. I tried to switch over to smptauth and use a yahoo mail server as well and still nothing. I'm sure it has something to do with GoDaddy, and I agree I wish it would give an error message instead of saying e-mail sent successfully, makes it a 100 times more confusing. Called GoDaddy and no real answer they said they were able to send e-mail through php on the server so I should just go look up zen cart documentation.

I don't know for sure that the problem is solely with then Zen cart, but it is telling me that the e-mails have been sent, which is more frustrating than if it came up with an error message, because the error message would help pinpoint the problem.

Yes, it would, but the problem is not with Zen Cart and that's why there's no Zen Cart error message. As far as Zen Cart is conercned IT HAS SENT the emails out successfully.

I was surfing for something else today and came upon links to sites/people all reporting very recent problems with outgoing mail using GoDaddy. Sadly I didn't bookmark them, else I'd share them with you. But if I remember correctly the general gist was that GoDaddy has changed its mail system and it's caused all sorts of problems for site owners.

Vger

Same here, just got off a long second troubleshooting phone call with maddogdomains and they said everything was functioning 100% on their end and they tested my e-mail settings thoroughly.

Anyone out there got any suggestions?

Just got off the phone with GoDaddy, it was on their end. They said pretty much the que was backed up or something along those lines. I am receiving e-mails again.

Glad to hear it's working for you now - hope I'll get some luck too! Was your e-mail working find aside from Zencart when you where having problems?

In case this will be of any use:

If I use sendmail, sendmail-f, or Qmail, it says that the message was sent successfully, but it never appears in my inboxes.

If I select e-mail transport method to PHP, I get this message:

ERROR: Failed sending email to: "ADMIN m****y" with subject: "dsdsdf" Could not instantiate mail function. Please check Admin->Configuration->Email Options->Email Transport.

If I select SMTP, or smtpauth, it says: Error: Could not connect to SMTP host.

Found the site about godaddy

http://www.webhostingtalk.com/archive/index.php/t-148318.html

Having the same problem with my mail from zencart.

I'm using 1.3.8a has any one gone to v1.3.9h version fopr a fix ?

The version of Zen Cart has nothing to do with it - the problem is the change made by GoDaddy.

Vger