downloads - not shipping to this are

I have set up a copuple of free downloads and when the customer get to the shipping page, there is an error message that says:

Not Available At This Time
Sorry, we are not shipping to your region at this time.
Please contact us for alternate arrangements.

How do I resolve this so there is no longer this error message. TIA TOM

https://www.stitchboutiqueboston.com

Products that are Downloads do not use the checkout_shipping page on the Checkout ...

Check to ensure that you have the Product marked as:

Product is Virtual: **No, Shipping Address Required **

Always Free Shipping: No, Normal Shipping Rules

Products with Downloads know that they do not need shipping because of the filename on the Attribute ...

NOTE: make sure the Attribute for the Download has a green dot next to the filename ...