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PayPal Direct Payment Error

Started by shrimp_gumbo_mmmhhh on 1 Feb 2011, 4:06 PM · Views: 3,145

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1 Feb 2011, 4:06 PM
#1
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shrimp_gumbo_mmmhhh

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PayPal Direct Payment Error

This is one of the emails I receive when a credit card purchase fails.....

ALERT: PayPal Direct Payment Error (11611 )
Dear store owner,
An error occurred when attempting to initiate the payment-validation transaction. As a courtesy, only the error "number" was shown to your customer. The details of the error are shown below.

11611
Transaction blocked by your settings in FMF


This says it only gives the error number but shows the entire line "11611 Transaction blocked by your settings in FMF" to my customers who have no idea what to do to fix the problem.

Could some kind soul tell me how to catch this error code "11611" and tell me what text variable I need to put my explanation of what the customer needs to do to fix it? I think that this fix could result in 5-10% more sales coming in for me.

2 Feb 2011, 4:22 PM
#3
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Re: PayPal Direct Payment Error

Thanks for the help but that basically disables the protection that was paid for in the first place. Basically, I know what the error means but I want to tell the customer so they can correct it.

Such as,

"We rejected your card because your billing address does not match the billing address of the card, your expiration date is wrong or your card security number was entered incorrectly"

instead of

"11611 Transaction blocked by your settings in FMF"

4 Feb 2011, 3:21 PM
#4
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shrimp_gumbo_mmmhhh

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Re: PayPal Direct Payment Error

HELLO????? Is there an error module or something were this error would be filtered through?

shrimp-gumbo-mmmhhh:

Thanks for the help but that basically disables the protection that was paid for in the first place. Basically, I know what the error means but I want to tell the customer so they can correct it.

Such as,

"We rejected your card because your billing address does not match the billing address of the card, your expiration date is wrong or your card security number was entered incorrectly"

instead of

"11611 Transaction blocked by your settings in FMF"