Product download not working

Just set up a new zen cart. our products are embroidery files in a zip format.
when I try and download the product I get and http400 bad request webpage not found.
what is going on.
WW

windwoman:

Just set up a new zen cart. our products are embroidery files in a zip format.
when I try and download the product I get and http400 bad request webpage not found.
what is going on.
WW

eh would be a good guess without more info:P

what have you done not done?
etc etc
link?
where did you upload files to?
folder permissions etc:smile:

new setup
pluggins ...
Image handler
admin premissions
graphic sales report

http://myembroiderycafe.com/1-store/index.php?main_page=
I have tested on a free download.
Under option name manager creted "file format" with Radio option.
under option value manager created "zip file"

posted design using " no shipping address required
and Yes, alway free shipping both marked.

Marked 50 in stock and
have Enabled downloads with true and by redirect.

Download directory is in the location that zen cart installs it to.
WW>

posted design using " no shipping address required
and Yes, alway free shipping both marked.

check here:
https://www.zen-cart.com/tutorials/index.php?article=71

Donal:

check here:
https://www.zen-cart.com/tutorials/index.php?article=71

did the above mine still dont work. One test stated the download had expired the same day but in attributes it dont expire for 30 days.
will turn off redirect to see what happens

still dont work
wierd it worked fine for months

I have installed version 1.3.9

This thread is spattered all over this forum and I, after countless hours of searching, like other people, can't seem to get any clear answers on this problem.

MY situation:
I only deal in E-Books and software. (all .zip files)
I offer "Paid" versions.
I offer "FREE" versions.
ALL products are downloads.
My customers are world wide.

My Problem:
I can't manage to set up the "FREE" downloads.
I haven't even attempted to set up the "PAID" downloads.

I would rather not embed a download link in the FREE downloads descriptions because I want to know who is downloading what.

Is there ANYONE that can give us a hand held walkthrough on how to set this up? If anyone has this,currently, set up and working on their site, PLEASE let us know how you did it.

Thanks in advance.

So ... you've acknowledged that there is a Tutorial/FAQ article explaining in detail what needs to be done.

And in that same article is a video tutorial link explaining the process in a detailed visual way as well.

So, please explain what EXACTLY you mean by "can't manage to set up" downloads? What specifically are you implying we should assume from such statement? Are you suggesting that your computer blows up when you try to do it? Or does your screen go black? or do you get a stomach ache? Or what?