TaxCloud Addon

I've installed TaxCloud on a 1.5.0 Zen-Cart store, but no tax rates show up at checkout. I can't figure out what I'm missing. I've done everything in the readme. Any suggestions?

Make sure you have curl and soap enabled.

Also, in the TaxCloud admin screen, you should see:

Server is configured to reach TaxCloud

In your Tax Cloud account, did you choose your state to collect taxes in?

I made an account on tax cloud.net my business is in NY. I added teh tax cloud files to zen cart. I added the:
TaxCloud API ID: Added
TaxCloud API Key: Added
USPS_ID:
Store Street Address: Added my address
Store Zip Code: Added my zip code
TaxCloud Enabled: true

When an order is made, Tax lookup shows 0.00
What could I be doing wrong, and is there any videos that show setting up Tax Cloud and what the outcome should look like.
Thanks in advance

Did you install the USPS software and enter in the right USPS_ID?

I think that is what happened to me when I first installed it.

I am asking the customer if they can get the ID, if they have no idea where it is where do I find and and what software is needed, or is it just on the website after you log in

You need to register to use the USPS APIs:

https://www.usps.com/business/webtools.htm

You will then have to request that the switch from the testing url to production.

Then download the click and ship software, once installed, in the upper right? hand corner is your USPS ID.

The customer did not have an account, they only bring the items to USPS. I signed up for an account at the location. I then installed the program, which it then asked me to create another account [used the same info from both the website and program]. After the program loads I do not see this USPS ID. And where do I request to swithc from testing to prodution?

I added what I believe is the ID found in the about page.
1- How do I know that the ID is correct and working?
2- Currently it still does not show tax

The about page ID is the correct one.

Does it still state that it is server is configured to talk to TaxCloud?

Configuration Test
Server is configured to reach TaxCloud

Do you have PHP:Soap and PHP:Curl installed/enabled on your server?

I got a 500 error when SOAP was missing, but I believe CURL is required as well.

I am using godaddy and it looks like it is running, PHP:Soap and PHP:Curl installed/enabled. Right now I am getting an error on checkout: "Error encountered looking up tax amount The Ship To zip code (11558) is not valid for this state (Ne)", I checked and TaxCloud Enabled: is set to true

Hmmmm..

Hoping the TaxCloud guys jump in here.

I think that has to do with the webservice calls to USPS (the API link in my previous post).

IIRC,
I had to get over on the production site vs 'test' for things to work, but I could be mistaken.

How do I contact them to change from testing to real, USPS to me seems very confusing

I think I filled out a form or something on the website (CLick N Ship), but the support email I got responses from was [email protected]

thanks will look that up, USPS is not a easy service to work with. :|

joem83:

thanks will look that up, USPS is not a easy service to work with. :|

We're from the Government and are here to help...

:*)

I am having an issue as well. When the customer checks out they get "Tax lookup Error encountered looking up tax amount The Ship To zip code (11558) is not valid for this state (Ne):"
TaxCloud API ID: added
TaxCloud API Key: added
USPS_ID: added
Store Street Address: 55 West 47TH Street
Store Zip Code: 10036
TaxCloud Enabled: true

on the tax cloud site I only have NY selected.
Any ideas would be appriciated.
thanks

How can I be 100% sure that my server/hosting [godaddy] is using curl and soap

Hello, there is a fix for this in the latest version of the TaxCloud module. What is happening is that the customer's shipping address now has the full state name, rather than the two-digit state code. The fix looks up the two-digit state code from the state name.

The module can be downloaded from here.

The updated file is /includes/modules/TaxCloud/func.taxcloud.php.

joem83:

I am having an issue as well. When the customer checks out they get "Tax lookup Error encountered looking up tax amount The Ship To zip code (11558) is not valid for this state (Ne):"
TaxCloud API ID: added
TaxCloud API Key: added
USPS_ID: added
Store Street Address: 55 West 47TH Street
Store Zip Code: 10036
TaxCloud Enabled: true

on the tax cloud site I only have NY selected.
Any ideas would be appriciated.
thanks

Usually the hosting server's admin panel contains a page which lists PHP information. This should contain a list of modules, such as SOAP. It should also list the version of PHP the server is running, which should be at least 5.3.

joem83:

How can I be 100% sure that my server/hosting [godaddy] is using curl and soap

Are there any other files updated? Or jsut replace the one file, thanks

Taxcloud:

Hello, there is a fix for this in the latest version of the TaxCloud module. What is happening is that the customer's shipping address now has the full state name, rather than the two-digit state code. The fix looks up the two-digit state code from the state name.

The module can be downloaded from here.

The updated file is /includes/modules/TaxCloud/func.taxcloud.php.