PayPal Express keeps DELETING Shipping Address (note: COWA and FEC installed)

ver 1.3.9c

Just installed PayPal Express (PE). Other mods workign with it are COWA and FEC (I disabled FEC). After sevela tests placing an order with PE, I am continually getting address errors such as:

"10727 Shipping Address1 Empty - The field Shipping Address1 is required"

Now, when I go kack and RE-Add the shipping adress PE strips it out again and again.

Also, I get error:
“The address information you entered does not appear to be valid or cannot be matched. Please select or add a different address and try again. (10736)”

Even though the Billing address Matches the PayPal confirmed address

Any ideas?

When using v1.3.9h without COWA and FEC installed, I can't replicate the symptoms you mention.

ver 1.3.9c

I just got off the phone with PayPal Merchant Tech Support. They analyzed the "flow logs" for all my Zen cart transactions.

I (and customers) have been continually getting the error :
"10727 Shipping Address1 Empty - The field Shipping Address1 is required"
after the final PayPal confirmation, which send them back to the shopping cart with above error.

The PayPal Tech confirme din the flow logs that the Zen PayPal Express API is ONLY sending the "Ship to Name" and "Ship to Country". It is NOT passing the address, zip etc. Hence it fails in PayPal Express and returns customers back to the shopping cart with above error.

I am running FEC and COWA and also have a Wordpress blogs, I have disabled FEC and still get error.

Any ideas?

In the PP module config what do you have set for
Express Checkout: Require Confirmed Address

Moderator's note: Second thread containing follow up information merged into original thread.

Have you tried removong/disabling the COWA?

No, but that's my next troubleshooting test

Kim:

Have you tried removong/disabling the COWA?

It is currently set for NO

kobra:

In the PP module config what do you have set for
Express Checkout: Require Confirmed Address

Try yes

Unfort that didn't work. Still got the error,
"10727 Shipping Address1 Empty - The field Shipping Address1 is required"

P.S. I also disabled both FEC and COWA

kobra:

Try yes

See DrByte's post #2 here

Might be a bad upgrade/files

Yes, maybe a good time to upgrade to ver 1.3.9h ( or whatever latest release)

kobra:

See DrByte's post #2 here

Might be a bad upgrade/files