Not getting order emails after changing servers

17 Feb 2011, 5:23 AM

#1

New Zenner

Join Date:: Feb 2011
Location:: North Florida
Posts:: 36
Plugin Contributions:: 0

Not getting order emails after changing servers

Just moved my site to a different server/domain. Running some tests and our order e-mails are going out to admin or customer. Checked the database and they are there. They're just not being processed. Looks like I may need to change some .php files, but I'm not sure where/what.

Has anyone had this issue before and what did you do to correct it?

17 Feb 2011, 2:25 PM

#2

rnrn

New Zenner

Join Date:: Feb 2011
Location:: North Florida
Posts:: 36
Plugin Contributions:: 0

Re: Not getting order emails after changing servers

Quick correction. E-mails are NOT going out to admin or customer.

17 Feb 2011, 5:24 PM

#3

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Not getting order emails after changing servers

Maybe you need different email settings for your new server?
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Understanding_Causes_Of_Lost_Emails

17 Feb 2011, 6:24 PM

#4

rnrn

New Zenner

Join Date:: Feb 2011
Location:: North Florida
Posts:: 36
Plugin Contributions:: 0

Re: Not getting order emails after changing servers

Thanks. Looks like it might be a server issue. Looking into it now.

17 Feb 2011, 7:29 PM

#5

rnrn

New Zenner

Join Date:: Feb 2011
Location:: North Florida
Posts:: 36
Plugin Contributions:: 0

Re: Not getting order emails after changing servers

Thanks again. Server host had php mail disabled.

17 Feb 2011, 7:34 PM

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Not getting order emails after changing servers

You could switch to SMTPAUTH instead if you'd rather not use PHP mail.

17 Feb 2011, 7:37 PM

#7

rnrn

New Zenner

Join Date:: Feb 2011
Location:: North Florida
Posts:: 36
Plugin Contributions:: 0

Re: Not getting order emails after changing servers

Thanks. PHP is fine but for some reason our hosting company had it disabled because we hadn't been using it. They enabled it this morning and it's working fine now.