Blank Screen on Step 2 of the Checkout Process after editing files in dreamweaver

18 Feb 2011, 3:59 AM

#1

New Zenner

Join Date:: Feb 2011
Posts:: 6
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Blank Screen on Step 2 of the Checkout Process after editing files in dreamweaver

Can anyone help me. I've set up PayPal no problem but now when I try to test the checkout process I get a blank screen in this page: index.php?main_page=checkout_shipping. It's Step 2 of the checkout process.

What have I done or not done to make this happen?

Thanks

18 Feb 2011, 4:50 AM

#2

frank18

Deceased

Join Date:: Nov 2007
Location:: Sunny Coast, Australia
Posts:: 3,427
Plugin Contributions:: 2

Re: Blank Screen on Step 2 of the Checkout Process after editing files in dreamweaver

https://www.zen-cart.com/tutorials/index.php?article=82

NOTE: We are sorry that Frank is no longer with us.
We are grateful for all his contributions to the Zen Cart community.

18 Feb 2011, 11:11 AM

#3

cyberfrog

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Re: Blank Screen on Step 2 of the Checkout Process after editing files in dreamweaver

Tried that. I can't see any errors in the files. It's something to do with the files in the languages/english/modules/ folder.

Anybody any other ideas?

Ta x

20 Feb 2011, 6:06 AM

#4

drbyte

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Join Date:: Jan 2004
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Re: Blank Screen on Step 2 of the Checkout Process after editing files in dreamweaver

http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Diagnosing_Obscure_Issues

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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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1 Mar 2011, 9:55 PM

#5

guaranteedcellular

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Join Date:: Mar 2011
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Re: Blank Screen on Step 2 of the Checkout Process after editing files in dreamweaver

try removing the blank lines from the languages/english/modules/shipping/flat.php file

5 Apr 2011, 6:39 PM

#6

corygatz

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Re: Blank Screen on Step 2 of the Checkout Process after editing files in dreamweaver

guaranteedcellular:

try removing the blank lines from the languages/english/modules/shipping/flat.php file

Thank you Guaranteed!!! For some reason my includeslanguages/english/modules/shipping/item.php had become double spaced. Taking out the carriage returns took care of this issue for me. Hope it helps someone else!

1 Feb 2012, 1:47 AM

#7

semaxd

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Join Date:: May 2008
Location:: Ventura Co.
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Re: Blank Screen on Step 2 of the Checkout Process after editing files in dreamweaver

one of my carts just did this and this fixed it its weird it worked fine since October all of a sudden blank anyway the blank line is gone and the page is back

1 Feb 2012, 2:25 AM

#8

drbyte

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Join Date:: Jan 2004
Posts:: 63,515
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Re: Blank Screen on Step 2 of the Checkout Process after editing files in dreamweaver

semaxd, you really ought to do a full site evaluation. As you said, it's weird that it "suddenly" was broken. And THAT IN ITSELF SHOULD ALARM YOU. Seriously.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

10 Apr 2012, 7:55 PM

#9

holbrow

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Re: Blank Screen on Step 2 of the Checkout Process after editing files in dreamweaver

This thread was incredibly helpful-- the continue checkout button on the Shipping Methods page just brought up a blank page. I was able to pinpoint the location in item.php with the cache/mydebug log, as described here, and just deleting the two blank lines at the end made everything work again. Thank you! You saved my site and my sanity!

I think the blank lines came from opening the file with Dreamweaver, which sometimes adds space.

18 Apr 2012, 10:46 PM

#10

jackolive

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Join Date:: Apr 2012
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Re: Blank Screen on Step 2 of the Checkout Process after editing files in dreamweaver

This thread was extremely helpful. I found my problem in the table.php file. I opened this file in Dreamweaver to edit and somehow it added 2 blank lines to the bottom.

I deleted the 2 blank lines and then uploaded the file and everything was fixed. I thought that I was going to have to re-install the whole site and start over. Thank you for sharing your knowledge.