Zen Cart Logo
Forums / Built-in Shipping and Payment Modules / email on confirm order fail

email on confirm order fail

Views: 1,685

Results 1 to 11 of 11
23 Feb 2011, 10:29 AM
#1
maxy007 avatar

maxy007

Zen Follower

Join Date:
Dec 2010
Posts:
248
Plugin Contributions:
0

email on confirm order fail

I am able to send emails from the contact us page with no problems.

I just went through the order process and chose bank deposit as the payment method.
When i clicked confirm order i got the following error message.

"Email Error: SMTP Error: The following recipients failed: maxy00@..**"

Why would the confirm order fail but not the mails from the contact us page?

Cheers,

Maxy

23 Feb 2011, 6:23 PM
#2
kobra avatar

kobra

Black Belt

Join Date:
Aug 2005
Location:
Arizona
Posts:
31,500
Plugin Contributions:
4

Re: email on confirm order fail

Contact us sends from the site to your email address

Order confirmation is sent from your server to some email address

Post your admin > email options > settings

23 Feb 2011, 7:19 PM
#3
maxy007 avatar

maxy007

Zen Follower

Join Date:
Dec 2010
Posts:
248
Plugin Contributions:
0

Re: email on confirm order fail

I've attached the email settings.

23 Feb 2011, 8:19 PM
#4
kobra avatar

kobra

Black Belt

Join Date:
Aug 2005
Location:
Arizona
Posts:
31,500
Plugin Contributions:
4

Re: email on confirm order fail

Can't see your smtp settings
Check that these are correct

23 Feb 2011, 8:25 PM
#5
maxy007 avatar

maxy007

Zen Follower

Join Date:
Dec 2010
Posts:
248
Plugin Contributions:
0

Re: email on confirm order fail

As far as I know the SMTP settings are correct. I got the guy that manages my Emails to check them for me last week.
2525 is needed for authentication according to him.

23 Feb 2011, 8:28 PM
#6
kobra avatar

kobra

Black Belt

Join Date:
Aug 2005
Location:
Arizona
Posts:
31,500
Plugin Contributions:
4

Re: email on confirm order fail

As you are receiving the SMTP Error, get with him about this
Or check with host about correct SMTP Port

23 Feb 2011, 8:33 PM
#7
maxy007 avatar

maxy007

Zen Follower

Join Date:
Dec 2010
Posts:
248
Plugin Contributions:
0

Re: email on confirm order fail

Thanks for all your assistance Kobra,
I really appreciate it.
I'll check with him today!!

cheers,

Maxy

24 Feb 2011, 6:27 AM
#8
maxy007 avatar

maxy007

Zen Follower

Join Date:
Dec 2010
Posts:
248
Plugin Contributions:
0

Re: email on confirm order fail

If I were to use SMTPAuth. The info says
SMTPAUTH should only be used if your server requires SMTP authorization to send messages. You must also configure your SMTPAUTH settings in the appropriate fields in this admin section.

Where do i need to enter this info??

24 Feb 2011, 6:35 AM
#9
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
176

Re: email on confirm order fail

On the same screen. You snapshotted them and posted them in post #3 above: If you look at the bottom of that page, you'll see all the SMTP settings. You need to fill them all in.

24 Feb 2011, 7:08 AM
#10
maxy007 avatar

maxy007

Zen Follower

Join Date:
Dec 2010
Posts:
248
Plugin Contributions:
0

Re: email on confirm order fail

Something very strange is going on here!!
Now if I create an account and try to login i get a message that the email address and password doesn't exist.

Yet I can click the back button and update my account.

When i try to login again I get the error message that the email address and password doesn't exist.

24 Feb 2011, 7:50 AM
#11
maxy007 avatar

maxy007

Zen Follower

Join Date:
Dec 2010
Posts:
248
Plugin Contributions:
0

Re: email on confirm order fail

And now it's working!!