No order details and duplicate orders??

26 Feb 2011, 9:23 PM

#1

New Zenner

Join Date:: Oct 2008
Posts:: 29
Plugin Contributions:: 0

No order details and duplicate orders??

I just added WPP too and I have problems. It's sending duplicate orders and the order details do not come through ZC. It doesn't show what was ordered or how it is to be shipped. I can tell from paypal, but it's all screwed up in ZC.
When orders are done through Express checkout, it seems to work fine still.
Any ideas?

26 Feb 2011, 10:51 PM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: No order details and duplicate orders??

I can't recreate that on a clean install of v1.3.9h.

What's unique about your site compared to a clean uncustomized fresh install?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

26 Feb 2011, 11:16 PM

#3

sailsport1

New Zenner

Join Date:: Oct 2008
Posts:: 29
Plugin Contributions:: 0

Re: No order details and duplicate orders??

A few things. Super orders, stock by attribute, sales report...

26 Feb 2011, 11:17 PM

#4

sailsport1

New Zenner

Join Date:: Oct 2008
Posts:: 29
Plugin Contributions:: 0

Re: No order details and duplicate orders??

Should I try to re-install paypal modules?

26 Feb 2011, 11:29 PM

#5

sailsport1

New Zenner

Join Date:: Oct 2008
Posts:: 29
Plugin Contributions:: 0

Re: No order details and duplicate orders??

It looks like after entering card info etc, upon hitting the confirm order button, the page: /index.php?main_page=checkout_process comes up blank.
The order goes thru paypal, but no order details on ZC. All I get is an order with the date.

26 Feb 2011, 11:32 PM

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: No order details and duplicate orders??

A blank page? What errors are appearing in your myDebug logs? https://www.zen-cart.com/tutorials/index.php?article=82

What ZC version are you using?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

28 Feb 2011, 7:07 PM

#7

sailsport1

New Zenner

Join Date:: Oct 2008
Posts:: 29
Plugin Contributions:: 0

Re: No order details and duplicate orders??

OK,
I just got back to this and found errors as follows:

[26-Feb-2011 18:22:18] PHP Warning: require(includes/classes/super_order.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/sailspo1/public_html/includes/classes/order.php on line 637
[26-Feb-2011 18:22:18] PHP Warning: require(includes/classes/super_order.php) [<a href='function.require'>function.require</a>]: failed to open stream: No such file or directory in /home/sailspo1/public_html/includes/classes/order.php on line 637
[26-Feb-2011 18:22:18] PHP Fatal error: require() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/classes/super_order.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/sailspo1/public_html/includes/classes/order.php on line 637

So it must be something that changed with superorders. I'll see what I can find.

28 Feb 2011, 7:34 PM

#8

sailsport1

New Zenner

Join Date:: Oct 2008
Posts:: 29
Plugin Contributions:: 0

Re: No order details and duplicate orders??

Fixed :smile:
I was missing the super orders file.
Thanks for the help!

6 Jun 2011, 8:06 PM

#9

prowebsource

New Zenner

Join Date:: Jul 2009
Posts:: 7
Plugin Contributions:: 0

Re: No order details and duplicate orders??

What super orders file was missing? I have have the same issue. Sometimes the order is missing in Zen Cart and can only be found if I for the order number but not in the orders list; Also sometimes we get duplicate orders when placed with PayPal.