Image backend dead links after upgrade from 1.3.8a to 1.3.9h

Hi everyone,

i have upgraded my site from 1.3.8.a to 1.3.9.h, following all the rules inside the forum

i have a problem in the backend only

i can't see the images-i see them as dead links/broken images:oops:

i mean the images of the products, manufacturers, etc

in the site everything is ok and looks ok

the site is https://www.eshop.triple-a.gr

i don't know if this helps.:cry:

Any ideas. Thanks in advance...

Guys any idea. Please, is quite a strange problem:(

I really can't find the solution...

the problem still remains

everything its ok on the front

but in the backend, all the images of products are broken images

i can see the images of the zencart, that are installed inside the image folder, of admin

i tried to create a new product, i succeeded in uploading the photo, but still i couldn't see it in the backend.

Is there any known bug?

The worst thing is that
a) i still don't have from the zen cart community, a reply
b) i really can't understand why there isn't a automatic uploader for the zencart suite. The base of the users, we are not programmers, but merely businessmen

all that, in good faith

DrByte please help once more.

Panos

Houston we have problem!

No communication with zencart community!

Roger out!

Zencart failure!

This forum is for joke, if it can't help its members.

I think the main reason you're not getting a reply is that no one knows what the problem could be. It's fairly easy to help with front-end problems, because we can see the site. But no one can see your admin so they have no hints as to what's going wrong.

Also, this seems to be the first report of such a problem, so there's no body of information to draw on. Which leads me to a conclusion of sorts, though not a helpful one. You must have something different in your admin, compared to a "regular" admin, for such a problem to occur. This could be due to deliberate changes you made, or to a problem with one or more files during upload, or... who knows. As I said above, we can't diagnose what we can't see.

Wish I could be more helpful.

Rob

Thanks for the reply, that's something from nothing.

Let me give some more information.

I had version 1.3.8.a, with no modules, and i was using greek language beside english, so i have made some translations there.

The site had no problem at all.

Finally i decided to upgrade to 1.3.9

I followed the rules, i used winmerge, and tried to alter, correct any differences between the two versions

Originally everything seemed to work well-to be honest i haven't noticed in the beginning if there was any image problem.

The only thing i changed later on, was to modify the admin login address-from admin to something else

The site is demo from the real site, so for now there isn't any problem

But if i want to upgrade i have to fix this point.

What i see is this:

Everything in admin, looks ok, i can see the new version, my customers, but when i go to products, and i open them, i see that i have uploaded a photo-the photo i see in the front- but i can't see it in the back. To be fair, i see it like a broken image.

The same for manufacturers. Everything in the frontend, looks ok.

I created a new product for test purposes, i uploaded a photo, but again i couldn't see the image in backend. There wasn't any upload problem just for clarification.

I can see normally the images in admin/ file.

Some photos

http://s1106.photobucket.com/albums/h371/Advance_Aquatic_Action/?action=view&current=Product_page.jpg

http://s1106.photobucket.com/albums/h371/Advance_Aquatic_Action/?action=view&current=Featured_Product_page.jpg

Are /includes/configure.php and /admin/includes/configure.php files pointing to the same image folders?

In these files, you need to update several entries to match the new path information

I agree with Rik, look at the dead image and see what its location reports to be (you may be able to right click on the image in your browser. Then see what the path is. Then go to that directory (FTP or file browser in your host account) and see if the files are really there.

My guess is that the path is wrong or in fixing security after the upgrade, you protected your images directy incorrectly.

mshultise:

I agree with Rik, look at the dead image and see what its location reports to be (you may be able to right click on the image in your browser. Then see what the path is. Then go to that directory (FTP or file browser in your host account) and see if the files are really there.

My guess is that the path is wrong or in fixing security after the upgrade, you protected your images directy incorrectly.

:clap:Ok, that really helped...

i noticed that from backend, the image was linking in different place than the frondend. In configuration there was one extra gr-my mistake.

So the following changed

define('HTTP_CATALOG_SERVER', 'http://www.eshop.triple-a.gr.gr');
define('HTTPS_CATALOG_SERVER', 'https://www.eshop.triple-a.gr.gr');

to

define('HTTP_CATALOG_SERVER', 'http://www.eshop.triple-a.gr');
define('HTTPS_CATALOG_SERVER', 'https://www.eshop.triple-a.gr');

Guys really thanks, i feel quite stupid, i lost quite a few hours to try to figure out what was going on.

One more thing...

How can i be sure, that the upgrade from 1.3.8.a to 1.3.9 was successfull?

And that there aren't any more hidden bugs ?

1. keep an eye on your /cache folder. php errors will show up in there, seriously go check it now as you will be suprised what turns up in there
2. Run a full battery of tests, as in make test purchases from the various countries you ship to using the various payment methods you use.
3. errors on the admin side are hard for the community to diagnose, because we don't have access to your admin, so you need to do everything you can to your test orders via admin to test your admin functionality.

nigelt74:

1. keep an eye on your /cache folder. php errors will show up in there, seriously go check it now as you will be suprised what turns up in there
2. Run a full battery of tests, as in make test purchases from the various countries you ship to using the various payment methods you use.
3. errors on the admin side are hard for the community to diagnose, because we don't have access to your admin, so you need to do everything you can to your test orders via admin to test your admin functionality.

Thanks:smile: