BETA USPS and UPS

nothing that looks out of the ordinary - Package Tare Small to Medium - added percentage:weight 5:.5, Larger packages - added packaging percentage:weight 5:1, estimator turned on in cart and the rest look to be the default settings. We don't know when it stopped working - just got a complaint today.

What is your Ship From?

What is your Ship To?

What is the Weight of the Order?

ship from virginia
ship to outside us
weight any

I have not been able to reproduce the problem ...

You are using Zen Cart v1.5 and the USPS v1.5 from:
http://www.zen-cart.com/index.php?main_page=product_contrib_info&products_id=1962

correct?

Could you go to the Modules ... Shipping ... and do a REMOVE, INSTALL and reconfigure?

Have you an URL to your site with a Product that breaks your shipping that we could perhaps peek at? :unsure:

No, sorry for the confusion! This is a 1.3.9h cart - USPS stopped working for international shipments. I am trying to find out if this is due to a change in the USPS api. No changes to the cart and was working before. That was the reason for my questions here. If the api does change, will you post the new USPS for 1.5 and will it therefore work for 1.3.9h?

Changing the USPS to a mod instead of a part of zen cart has got my customers scared they are going to be left out in the cold. I need to know what to do when problems arise. As they just did.

Am I to assume the mod for 1.5 is substantially different from the core 1.3.9h mod? Should I switch to that?

The current January 2, 2011 USPS for v1.3.9 is on post #26:
http://www.zen-cart.com/forum/showthread.php?t=171314

The USPS for v1.5 should work for you as well:
http://www.zen-cart.com/index.php?main_page=product_contrib_info&products_id=1962

I installed the 1.5 version and we are still getting the same message that Sorry, we are not shipping to your region at this time.

That meant before that we needed to make a change in the USPS mod to make it work. "If using Tare Rates on some settings, for International to work you will need to edit the usps.php file and change the rounding from 3 to 2 ...". That made it work for this website before and now it's not working any longer. Does that change need to be made for the 1.5 module as well?

Could you please give the URL to a Product that results in this problem?

I have not been able to reproduce this issue with the USPS January 2, 2011 not the USPS v1.5 ...

NOTE: make sure you went to the Modules ... Shipping ...

and clicked on USPS and followed the steps for:

1 Save all settings to NotePad

2 Clicked REMOVE

3 Click INSTALL

4 re-configured the USPS shipping module ...

Also, do you have any Zones set on the USPS shipping module?

doesn't matter which product

yes, USPS is only being used for international shipments. US & Canada flat rate only.

Crap -- just realized. The shipping estimator is returning rates. It's only after logging in that this happens.

The only other difference is that this website was moved to a new highly upgraded server set up by Quinton. That was early in December and we don't know when this stopped working.

Work with me here ...

Give me an exact weight of a Product that is NOT working ...

It is really hard to test blind ... :blink:

It's happens on any weight I try. I sent the link to the website via PM. Thanks, Linda!

Can you check your Zone Definitions and find the Zone Definition that you have set on your USPS Shipping Module and go to the DETAILS and tell me what you have set up on there?

The whole thing? It's simply a list of the countries (239) she ships to. I've been using Australia to check. She's been using Greece to check.

If you have all of the Countries for shipping ... why are you even using a Zone on the shipping module?

On the USPS shipping module ... are you using all methods of shipping?

Pardon me for jumping in here. While all international shipments are not getting a rate quote once you are logged in, here is one example of one that doesn't work:

Product weight .23 lb
Tare 5:.5

Yes, when you see the error:

United States Postal Service United States Postal Service
-2147218052 - The ounces field must be less than 5 digits

That would indicate that you need to edit the USPS shipping module and change the line:

    $shipping_ounces = zen_round($shipping_ounces, 3);

to read:

    $shipping_ounces = zen_round($shipping_ounces, 2);

I had to remake all my addresses on your site ...

What do you mean remake?

All Countries were missing ...

Canada now Works ...

United Kingdom now Works ...

My United States address is the only one that is not working with USPS ...

So now I see that when I go to edit an address, it shows up the country in the state box and no country at all. I checked the database and there are quite a few (if not all) international addresses that are missing the entry_zone_id.

So that's why the problems are showing up - though I can't think what could have happened to create this problem. All the american addresses have the correct entry_zone_id. Yikes.