Product pages are blank in website!

My site is: https://www.kings-kreations.com
I am using version 1.3.7

When someone clicks on a product in a category, the page loads for a few seconds then returns a blank page on the screen and just says 'done' at the bottom. You can view all the items in the categories, but when you click on an item in the category, all you get is a blank page.

I am also having the same problem on the admin side. If I try enough times, I can get the log-in page to appear, but I can't navigate through the admin area without getting more blank pages.

I have not made any changes or edits to the website. Can someone help me with what might be going on??

Thanks!

Works fine on my machine using IE 6 (I use multiple browsers)

I am using version 1.3.7

You need to upgrade, immediately.

You have a number of images that are monsters ... over 1MB is bad ... :eek:

I would try reducing image size and see if that helps ...

I will try reducing the images & see what happens. I guess I don't understand why it was working fine and now it won't load pages at all.

Why is an upgrade so important? Again, site has been working fine up to this point...

I picked one product to start with, located here:
http://www.kings-kreations.com/index.php?main_page=index&cPath=1_19 (it's the first x-large bone listed)

I reduced it to a .gif image instead of a .jpg and I took out all of the links/thumbnails to the backgrounds and the page still will not load...

It is loading for me right now in FireFox ... :unsure:

Categories and sub-categories load fine, but I can't get individual products to upload. I'm still getting the blank pages when I click on an individual product. Please help!! :shocking:

Ajeh:

It is loading for me right now in FireFox ... :unsure:

I still can't get any individual products to load. I was on the phone with my host for over an hour and no resolution. I uploaded my last database backup and that didn't fix the problem. I ran the debugging error log and found the following message:

[31-Jan-2011 17:15:07] PHP Warning: main(includes/templates/template_default/google_analytics/google_analytics.php) [<a href='function.main'>function.main</a>]: failed to open stream: No such file or directory in /home/content/a/j/k/ajking5464/html/includes/templates/template_default/common/tpl_main_page.php on line 184
[31-Jan-2011 17:15:07] PHP Fatal error: main() [<a href='function.require'>function.require</a>]: Failed opening required 'includes/templates/template_default/google_analytics/google_analytics.php' (include_path='.:/usr/local/lib/php') in /home/content/a/j/k/ajking5464/html/includes/templates/template_default/common/tpl_main_page.php on line 184

Looks like that might be the issue, but I have NO idea how to fix it. Here is what the last few lines of code look like on the tpl_main_page.php file:

<?php if (GOOGLE_ANALYTICS_TRACKING_TYPE == "Asynchronous") { // Do nothing } else { require($template->get_template_dir('.php',DIR_WS_TEMPLATE, $current_page_base,'google_analytics') . '/google_analytics.php'); } ?> </body>

Can someone please help? I don't have any idea how to fix this...

The simple solution, remove that code and see if it works.

gizmo_girl:

Why is an upgrade so important? Again, site has been working fine up to this point...

If site has been working fine up to this point, what have you changed in the last week or so?

OR

Has your hosting company changed anything, for instance upgrading the version of php

Are there any other errors aprt from that google analytics one, as google analytics is on every page of the site, if it was the problem its unlikely the rest of the site would work.

I removed those lines of code related to the google analytics and the problem still isn't fixes...

Does this page load for you?

http://www.kings-kreations.com/index.php?main_page=product_info&cPath=28&products_id=120

and this one not load?

http://www.kings-kreations.com/index.php?main_page=product_info&products_id=103

Edit--------- this bit below heres wrong
For some weird reason if I navigate to a product via the categories it loads, however if I click on a featured product it doesn't

The only place i get this problem is in the "Pet tags " category can you confirm this, all the product in the other categorys that I have looked at seem to work.

nigelt74:

Does this page load for you?

http://www.kings-kreations.com/index.php?main_page=product_info&cPath=28&products_id=120

and this one not load?

http://www.kings-kreations.com/index.php?main_page=product_info&products_id=103

Edit--------- this bit below heres wrong
For some weird reason if I navigate to a product via the categories it loads, however if I click on a featured product it doesn't

Yes, the first one loads and the second one does not....

If I go through your site ... some pages load fine ... others, load a white page ...

However, many of the white pages, if I refresh, will load ...

This makes it hard to determine what is really wrong as the pages are not consistent ...

Unfortunately, the templates and overrides that you are using is the Classic template so you cannot test if it is your template or the server or something else ...

So...if I were to upgrade to the newest version, will my files all transfer over or how does that work? I'm not very good at this sort of thing.

I would recommend that you upgrade your site to the current version ...

However, before you attempt to do that you should really make your own templates and overrides as you are using the Classic Template and your will most likely overwrite your site ...

Doing a search in the FAQs and Wiki should give you more information on templates and overrides and how to make your own ...