Suddenly Not getting email notifications after an order

I have had my website set up since October and have had no issues, and I have bee receiving emails all the while. The last few days, I am not receiving email notifications when an order is placed.

I receive an email notification from PayPal saying I received money, but no email from the website. When I go into "orders" in admin, the order is there.

Again, this issue just started and I have made no changes to anything and no add ons version 1.3.9f

Thanks for any and all help.

When something "suddenly" stops working, you need to determine who changed what. maybe something with your hosting company? Maybe something with your server getting blacklisted from email handling? Lots of areas you and your hosting company can investigate.

So where is a good place to start at then?

Thanks

You can start with all kinds of things mentioned all over the forums.

Like your site's /cache/myDebug-xxxx.log files in case there are problems being reported there. https://www.zen-cart.com/tutorials/index.php?article=82

And as I mentioned, talk to your hosting company: if they changed something on your server, then you need to ask them about that. Most likely they'll deny it, but some persistence usually exposes that they've changed something.

And as I said earlier, look into whether your server's been blacklisted by the email systems. Your hosting company will have to be involved there too, so talk to them. http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Understanding_Causes_Of_Lost_Emails

Did you ask your customers whether they got the emails? Have you tried placing a test order from another computer using another email address?

Oh, and did I mention to talk to your hosting company?

spleify:

I have had my website set up since October and have had no issues, and I have bee receiving emails all the while. The last few days, I am not receiving email notifications when an order is placed.
Mine is doing the same thing.
spleify:

I receive an email notification from PayPal saying I received money, but no email from the website. When I go into "orders" in admin, the order is there.

Again, this issue just started and I have made no changes to anything and no add ons version 1.3.9f

Thanks for any and all help.

Zen-Cart 1.3.9H
PayPal Website Payments Standard - IPN
System has been set up for a number of years. Updated to 1.3.9h in August 2010.

On 3-22-11 the PayPal stopped rerouting customers back to the store.

“The PayPal prompt states that if you are not redirected in 10 seconds press here.”

Previously the customer did not have to "Press Here" to return to the store.

Apparently the customers aren’t reading the “Press Here” because if you press here you are redirected back to the store and everything is OK.

Transactions are clearing PayPal but the customer is not being redirected back to the store and the order conformations are not being updated in the store database.

Any suggestions?

Sorry. Wrong store. The store affected is running ZC 1.3.9f

Forum5:

PayPal Website Payments Standard - IPN

On 3-22-11 the PayPal stopped rerouting customers back to the store.

...

Any suggestions?
Use Express Checkout instead, since it doesn't rely on the customer to click to return to your store. It's much more efficient than the bolt-on approach PayPal used when they made the Website Payments Standard product years ago.

I'll give Express a try.

Thanks for all the support you provide DrByte.

spleify:

I have had my website set up since October and have had no issues, and I have bee receiving emails all the while. The last few days, I am not receiving email notifications when an order is placed.

I receive an email notification from PayPal saying I received money, but no email from the website. When I go into "orders" in admin, the order is there.

Again, this issue just started and I have made no changes to anything and no add ons version 1.3.9f

Thanks for any and all help.
I'm running ver 1.3.9h and the same thing happened to me about the the same time. It would be interesting to know if we have the same hosting company.
I am also not receiving emails through the "Contact" link I have on my site.

Just finished talking with my host and they swear that have made no changes.

http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Understanding_Causes_Of_Lost_Emails

I just got my first order on my new website and the same thing happened. Also running 1.3.9h. All previous tests worked fine with all notifications sent. I host with Godaddy and they are still dealing with a DDOS attack. I wonder if this is part of the issue in my case? I have changed nothing except continuing to add product.

Had a friend working on this problem today. In E-Mail Options we changed the E-Mail Transport Method from PHP to smtpauth. That seems to have corrected the problem.

Did this get resolved?.
exact same problem just happened with me. v 1.301

Carl:

Did this get resolved?.
exact same problem just happened with me. v 1.301
Surely you're aware that your old version is obsolete and vulnerable to hackers, right?
First thing you need to do is upgrade to the latest version ASAP.
Your "sudden" new problem could very well be caused by hacker activity.

Thanks Dr B. I will try to sort upgrade. Although I do have all latest security upgrades.
I would like to say for info, that I changed mail transport system from sendmail to smtpauth and all worked again fine,, changed back and no work. The Host say they have not made changes.

Better to use SMTPAUTH anyway. sendmail should rarely be used.

I just had the same thing start happening 2 days ago. I'm now not receiving order and new customer notifications or emails through the contact us page.

I checked my email transport method as suggested in this post but it is already set to smtpauth.

Please help!

http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Understanding_Causes_Of_Lost_Emails

Thanks for the links. I actually had a look through them already but can't seem to find anything that solves the issue. Nothing has changed. Everything was working fine 3 days ago then all of a sudden it stopped sending emails.

Any thoughts?