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Error unable to determine page link PLEASE HELP!!!!!!!

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26 Mar 2011, 9:48 AM
#1
ladymis1 avatar

ladymis1

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Error unable to determine page link PLEASE HELP!!!!!!!

Hi Guys

I have recently upgraded from 1.39g to 1.3.9h and ever since I have received the following error each time i type in or click on a link to my URL https:https://www.ladymischief.co.uk

ERROR - unable to determine the page link. I have no problem accessing my admin area.

As part of the upgrade, i followed the instructions and replaced the following files:

Changed Files (since release of v1.3.9f)
/admin/ezpages.php
/admin/options_name_manager.php
/admin/includes/auto_loaders/config.core.php (NOTE: These changes were removed in v1.3.9h)
/admin/includes/functions/general.php
/admin/includes/functions/html_output.php
/admin/includes/init_includes/init_admin_auth.php
/admin/includes/init_includes/init_errors.php
/admin/includes/init_includes/init_sanitize.php (was a NEW file in 1.3.9g, but removed in v1.3.9h)
/admin/includes/init_includes/init_sessions.php
/admin/includes/modules/product/preview_info.php
/docs/ <VARIOUS FILES HERE>
/includes/.htaccess
/includes/filenames.php
/includes/version.php
/includes/classes/db/mysql/query_factory.php
/includes/classes/payment.php
/includes/classes/shopping_cart.php
/includes/init_includes/init_canonical.php
/includes/init_includes/init_sanitize.php
/includes/init_includes/init_sessions.php
/includes/modules/checkout_process.php
/includes/modules/pages/advanced_search/header_php.php
/includes/modules/pages/advanced_search_result/header_php.php
/includes/modules/pages/contact_us/header_php.php
/includes/modules/payment/authorizenet.php
/includes/modules/payment/authorizenet_aim.php
/includes/modules/payment/authorizenet_echeck.php
/includes/modules/payment/linkpoint_api.php
/includes/modules/payment/paypal/paypal_curl.php
/includes/modules/payment/paypal/paypal_functions.php
/includes/modules/payment/paypal/tpl_ec_button.php
/includes/modules/payment/paypaldp.php
/includes/modules/payment/paypalwpp.php
/includes/templates/template_default/sideboxes/tpl_featured.php
/includes/templates/template_default/sideboxes/tpl_specials.php
/includes/templates/template_default/sideboxes/tpl_whats_new.php
/ipn_main_handler.php

/zc_install/ ... assume all of /zc_install/ has changed

I have searched the forum and have tried many of the suggested solutions however NOTHING IS HAPPENING!!!!

I feel like I am going round in circles

I would be so grateful for any help

many thanks

26 Mar 2011, 11:06 AM
#2
kobra avatar

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Re: Error unable to determine page link PLEASE HELP!!!!!!!

Check if you have a htaccess file at the base of your account

save it to your local and delete it to see if that might be the issue

27 Mar 2011, 9:07 PM
#3
ladymis1 avatar

ladymis1

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Re: Error unable to determine page link PLEASE HELP!!!!!!!

Hi

Thanks for the quick reply.

Not sure what you mean by "base" therefore I have done a search for any htaccess files and the following is the list that has come up:

.rvsitebuilder/tmp/.htaccess
/public_html/.htaccess
/public_html/_vti_txt/.htaccess
/public_html/editors/.htaccess
/public_html/images/.htaccess
/public_html/images/uploads/.htaccess
/public_html/cache/.htaccess
/public_html/_private/.htaccess
/public_html/_vti_pvt/.htaccess
/public_html/extras/htaccess_for_page_not_found_redirects.htaccess
/public_html/extras/.htaccess
/public_html/_vti_bin/.htaccess
/public_html/_vti_bin/_vti_aut/.htaccess
/public_html/_vti_bin/_vti_adm/.htaccess
/public_html/docs/.htaccess
/public_html/download/.htaccess
/public_html/email/.htaccess
/public_html/zc_admin/.htaccess
/public_html/zc_admin/includes/.htaccess
/public_html/pub/.htaccess
/public_html/includes/.htaccess
/public_html/includes/modules/payment/linkpoint_api/.htaccess
/public_html/includes/modules/payment/paypal/logs/.htaccess
/public_html/includes/classes/support/.htaccess
/public_html/_vti_log/.htaccess
/public_html/media/.htaccess
/public_html/_vti_cnf/.htaccess

Which one should I take action with do you think? (if any)

thanks again

27 Mar 2011, 9:11 PM
#4
kobra avatar

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Re: Error unable to determine page link PLEASE HELP!!!!!!!

/public_html/.htaccess is the one that I was referencing

Are you using MS Frontpage? Why?

27 Mar 2011, 9:27 PM
#5
ladymis1 avatar

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Re: Error unable to determine page link PLEASE HELP!!!!!!!

Hiya

Getting more confused now...... I have typed the file in the path and received the following message " This directory is empty"

I am thinking maybe I should restore my back up files and start the upgrade again - what do you think?

Also, what do you mean by "MS Frontpage" - forgive my ignorance

thanks again

27 Mar 2011, 10:02 PM
#6
kobra avatar

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Re: Error unable to determine page link PLEASE HELP!!!!!!!

Getting more confused now...... I have typed the file in the path and received the following message

Why are you typing it into the path??

Get if you do not have one - - a FTP Client and connect to your site and delete it after transferring it to your local PC

27 Mar 2011, 10:21 PM
#7
usr50 avatar

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Re: Error unable to determine page link PLEASE HELP!!!!!!!

your site is there. no need to reinstall. I can see your admin and database error page comes up when this is typed in browser http://www.ladymischief.co.uk/nddbc.html
apache is having a time finding your index.php page.
check the public_html/.htaccess file and post the contents

27 Mar 2011, 10:29 PM
#8
ladymis1 avatar

ladymis1

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Re: Error unable to determine page link PLEASE HELP!!!!!!!

Sorry, I 'm not explaining myself properly am I ....

In my file manager, I can not find the file public/html/htaccess despite it coming up in the list following my search therefore I typed the above file pathway in my search in file manager and received the message that the directory is empty.

Anyways, if it is the case that there is no such file "htaccess" (as it appears) then does this mean that it could be another problem?

many thanks

27 Mar 2011, 10:37 PM
#9
usr50 avatar

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Re: Error unable to determine page link PLEASE HELP!!!!!!!

like Kobra said its the second one from the top on your list in post # 3 --> /public_html/.htaccess

27 Mar 2011, 10:38 PM
#10
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Re: Error unable to determine page link PLEASE HELP!!!!!!!

In my file manager,
I repeat, get a FTP Client and connect to your site and delete it after transferring it to your local PC

The hosts filemanager is not reliable

27 Mar 2011, 10:41 PM
#11
usr50 avatar

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Re: Error unable to determine page link PLEASE HELP!!!!!!!

27 Mar 2011, 10:50 PM
#12
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ladymis1

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Re: Error unable to determine page link PLEASE HELP!!!!!!!

Hi there

Thanks for your input - I can locate the file when I do a search in public_html hence the list above that the search produces .

I am trying to access the contents so that I can post it however when I double click on the file public_html/.htaccess it just takes me back to the public_html directory????????????????? literally going round in circles......

Kobra, my host is Just host - do you suggest I discuss this with them?

really appreciate your help so far guys

27 Mar 2011, 10:50 PM
#13
misty avatar

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Re: Error unable to determine page link PLEASE HELP!!!!!!!

Did you use Fantastico to install and or upgrade zencart?

27 Mar 2011, 10:53 PM
#14
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ladymis1

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Re: Error unable to determine page link PLEASE HELP!!!!!!!

Hi usr50

Thanks for this however I can access my admin area, no probem. It is my URL that can't be accessed

many thanks

27 Mar 2011, 10:55 PM
#15
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ladymis1

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Re: Error unable to determine page link PLEASE HELP!!!!!!!

Hi Misty

Yes, used fantastico to install orginally however for the recent upgrade I downloaded the upgraded zen to my local computer and just replaced the files that had changed since my previous version in my file manager
any ideas???

many thanks

27 Mar 2011, 11:00 PM
#16
misty avatar

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Re: Error unable to determine page link PLEASE HELP!!!!!!!

Yes, used fantastico to install
Then this is probably why you are having problems...
Best way is that you hopefully have a copy of database BEFORE
you upgraded..then download and install latest version of zencart in new folder....add your copied original database to that.

27 Mar 2011, 11:14 PM
#17
ladymis1 avatar

ladymis1

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Re: Error unable to determine page link PLEASE HELP!!!!!!!

Yes I see Misty, Makes sense now. Thankfully I backed up my database before I upgraded . I am off to bed now and will tackle this in the morning!!

I will of course post back to let you know how I have got on and also might help some othe poor soul in the future!!

I will be keeping my fingers crossed of course but THANK YOU to all of you for your advice. Much appreciated

xx

27 Mar 2011, 11:22 PM
#18
drbyte avatar

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Re: Error unable to determine page link PLEASE HELP!!!!!!!

And, as kobra keeps telling you, STOP using the "file manager" from your hosting company. Those are NOTORIOUSLY unreliable!!!!!!!
Use a proper FTP program instead. Something like the free FileZilla would be a good choice. http://filezilla.sf.net

28 Mar 2011, 12:50 AM
#19
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Re: Error unable to determine page link PLEASE HELP!!!!!!!

in response to post # 14 you say you can access the admin side. Is your database of product or the included demo product database there ?

5 Apr 2011, 5:41 PM
#20
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ladymis1

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Re: Error unable to determine page link PLEASE HELP!!!!!!!

Hi

I am back but still no joy...... I have now downloaded FileZilla - how do I transfer my files?

thanks