Using Paypal express checkout issue...

Hi Susie,

Yes, you are correct, I am staying with the IPN and it does automatically return them to our website after their payment at Paypal has been processed. Yours should be too if you are using the latest version of Zencart v1.3.9

This is actually what causes the "Lost Order" syndrome, is that people do not wait to be automatically returned to our website and they close the Paypal window (even though it tells them that they will be automatically returned to our site).

Hope that this helps to clarify this,

Jeff

... and the automatic return to your site only happens if you've enabled that option in your PayPal Website Payment Preferences (as described here http://www.zen-cart.com/wiki/index.php/PayPal) ... AND only if your customer already has a PayPal account. If they don't already have a PayPal account, then the IPN method will present them with yet another screen which invites them to create an account ... and sits there waiting until they choose yes or no, and until they make a decision, your store will never know about the transaction because no IPN is sent to your store until the customer makes a choice, even though payment is collected. Yet another drawback of using the antiquated IPN method in conjunction with an advanced database-driven ecommerce store system.

Awhile back I said I switched to Paypal Express due to the IPN warning errors I have been having. When I DID switch, the IPN warnings got worst so I switched back to Paypal Standard :(

Checking the records, it shows that the time I switched to Paypal Express, I was getting an IPN failing error.

What version of ZC were you using at the time?

1.3.9h

Haven't been having any issues yet when I switched back to Paypal Standard.

wondergirl:

Not so fast..Client in Canada places small test order, and gets this at the top of the zencart page as per her email to me:

I just tried to place an order with you, paying vai Paypal. My addresses have not changed, billing OR## ship to. Here is what I get:
A long RED bar along the top of your site, there is a yeloow triangle with an "!" inside and it says : the address you selected at paypal is not a confirmed address. Please return to paypal and select or add a confirmed address and try again.

So I go check out her customer info and see that her main address is more than likely the same as her "confirmed" shipping address with paypal, but the place she is shipping it to is not the same address, it's her place of business..ok...

So I call paypal and tell them the issue and is there a workaround to allow my clients to use an alternate shipping address in Express Checkout like it works in the old IPN checkout..
The tech explains that NO, it doesn't work that way and that the client indeed has to have the main confirmed shipping address chosen in zencart in order to process the order.

This is not good for me as some of my customers do not always have their purchases sent to their homes, sometimes the send gifts to friends, sometimes they send items to their work, etc.

Is there no workaround for this? or am I going to have to stay with the old paypal IPN?
wondergirl,
If you're willing to try Express Checkout again, I'd like to suggest you make a slight coding change to see if this particular problem goes away properly:

• edit /includes/modules/payment/paypalwpp.php
• around line 1633 (of v1.3.9h version) you'll see code that looks like the following.
• simply add the two "//" at the beginning of the line, as shown in red here:```
  if (MODULE_PAYMENT_PAYPALWPP_CONFIRMED_ADDRESS == 'Yes' && strtoupper($response['ADDRESSSTATUS']) != 'CONFIRMED') {
  [B]//[/B] $this->terminateEC(MODULE_PAYMENT_PAYPALWPP_TEXT_CONFIRMEDADDR_ERROR, true, FILENAME_CHECKOUT_SHIPPING);
  }

DrByte:

wondergirl,
If you're willing to try Express Checkout again, I'd like to suggest you make a slight coding change to see if this particular problem goes away properly:

• edit /includes/modules/payment/paypalwpp.php
• around line 1633 (of v1.3.9h version) you'll see code that looks like the following.
• simply add the two "//" at the beginning of the line, as shown in red here:```
  if (MODULE_PAYMENT_PAYPALWPP_CONFIRMED_ADDRESS == 'Yes' && strtoupper($response['ADDRESSSTATUS']) != 'CONFIRMED') {
  [B]//[/B] $this->terminateEC(MODULE_PAYMENT_PAYPALWPP_TEXT_CONFIRMEDADDR_ERROR, true, FILENAME_CHECKOUT_SHIPPING);
  }

I am going to try to implement this tomorrow, and will try to get someone to test this with the new code change. Ty DrByte. Will keep you informed

Dr. Byte: I tried to insert the code in the proper place as you suggest but somehow the format you used in a quote box messes up in the php file. I am afraid to try it when it looks like it breaks the formatting.

I should add that I was using "wordpad" to edit, and that might be why, but Windows 7 doesn't have notepad that I can see.

You don't need to copy and paste any code. Just add the // to the beginning of the line as shown.

but Windows 7 doesn't have notepad that I can see.
Click start, then All programs, then accessories folder...
You will find notepad there.
:smile:

ok, i've inserted the code. Keep your fingers crossed.

I gather this has resolved your problem?

no idea yet...haven't had a sale since putting in the code. Hope it isn't an issue with the code. doubt it tho..times have been slow

Have you tried a test order to be sure things are working properly?

as far as testing, I have gone as far as having the cart purchase go to the paypal page..yes.

Well, that's a start. But doesn't prove that it's all working all the way through.
If you've got other analytics/stats that prove you've had no traffic and no attempts at checkout, maybe that's all the testing you're willing to do.
But if you don't have any such stats, then wouldn't it be logical to perform a complete checkout to be sure that the transaction completes and the money transfers correctly? ... especially if you've been having problems previously and/or editing files for whatever reason.