Forums / Basic Configuration / Not being told of failed emails

Not being told of failed emails

Started by margecc on 8 Apr 2011, 8:27 PM · Views: 722

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8 Apr 2011, 8:27 PM
#1
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margecc

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Not being told of failed emails

I'm sure I've just missed something, but when an email failed, normally due to an incorrect email address, we don't receive any sort of failure notice. Have a missed a setting somewhere?

Thanks, Colleen
www.af-company.com
To err is human, but to really foul things up requires a computer. Farmers' Almanac, 1978

8 Apr 2011, 9:05 PM
#2
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jsweb

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Re: Not being told of failed emails

Hi there,

Are you referring to sending out emails to your customers via your Zencart admin ?

A little more information would certainly help.

The JSWeb Team
Providing Zen Cart Hosting, Design and Support services to help your business succeed online!
JSWeb | UK / Ireland ZenCart Design and Hosting Specialists

11 Apr 2011, 1:50 PM
#3
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margecc

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Re: Not being told of failed emails

When a customer places an order, it sends them an order confirmation / invoice. Well if their email address is incorrect then it just vanishes into thin air. We don't get any sort of "delivery failure" notification, like you would if you sent from a standard email program. Same thing happens when we send our newsletters etc.

Does that make sense? I'm horrible at explaining myself.

Thanks, Colleen
www.af-company.com
To err is human, but to really foul things up requires a computer. Farmers' Almanac, 1978

12 Apr 2011, 11:06 AM
#4
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stevesh

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Re: Not being told of failed emails

It may depend on the customer's email server setup. I have mine set up to send mail sent to addresses that don't exist on that domain to what Spam Assassin calls 'black hole'. No message is returned to the sender.