How te setup authorize.net AIM with fraud suite?

I have authorize.net (AIM) I'm using fraud protection suite to prevent FRAUD. But one of the filter I have is IP-Shipping Address Mismatch Filter.

When this filter is triggered is place on hold for review at authorize.net end. But my customer gets a decline instead of hold for review. which s what is happening.

How can I let the client know that we are reviewing the order and not decline?? The client is seen on the page that the card was not able to be charge.

Please help I'm loosing orders.... just because of this reason.:(

Thank you

I called the customer service for authorze.net and they told me that i have to set up the response code.... where do I do that??

any ideas ?? I really don;t know what to do :shocking:

Fields in the Payment Gateway Response
The following table lists the fields returned in the response from the payment gateway.
ORDER
1
FIELD NAME
Response Code

VALUE
The overall status of the transaction

FORMAT

• 1 = Approved
• 2 = Declined
• 3 = Error
• 4 = Held for Review

PLEASE HELP!!!!!

What version of Zen Cart?

If you upgrade to v1.3.9h you'll have the handling for "4-held for review" already built-in.

that may not be the issue.

one of my client found the same problem. I found the payment modules is not extracting the correct response code. You may need to check log files.

thank you i'll upgrade to 1.3.9h, right now I have "f"

Thank you very much