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Comm error and Security Hash Error. Other threads r no help :(

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26 Apr 2011, 4:16 PM
#1
tysty7 avatar

tysty7

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Comm error and Security Hash Error. Other threads r no help :(

ZenCart 1.38
Authorize.net AIM
GoDaddy Host (already talked to them to no avail)

I installed ZenCart a couple years ago and it has worked perfectly until around late March when it suddenly started throwing these two errors. (And the admin of zencart has never been even opened since 2 years ago, this shopping cart brings in VERY minimal amounts of orders)

Error 1: "WARNING: Security hash problem. Please contact store-owner immediately. Your order has not been fully authorized."

Error 2:"Communications Error - Please notify webmaster. - Your credit card could not be authorized for this reason. Please correct the information and try again or contact us for further assistance."

I have remade the Transaction ID and the MD5 Hash multiple times and made sure that they match. I am including the .log file of one of the failed transactions:
########################################___

Apr-22-2011 04:29:00

Comm results: 28 connect() timed out!

Response Code: .
Response Text:

Sending to Authorizenet: Array
(
[x_login] => *******
[x_tran_key] => *******
[x_relay_response] => FALSE
[x_delim_data] => TRUE
[x_delim_char] => |
[x_encap_char] => *
[x_version] => 3.1
[x_type] => AUTH_CAPTURE
[x_method] => CC
[x_amount] => 2.00
[x_currency_code] => USD
[x_card_num] => XXXXXXXXXXXXXXXXX7584
[x_exp_date] => 0512
[x_card_code] => ****
[x_email_customer] => TRUE
[x_email_merchant] => TRUE
[x_cust_id] => 1
[x_invoice_num] => 40-lrevSe
[x_first_name] => Yuval
[x_last_name] => Benari
[x_company] =>
[x_address] => 407 Sanchez St
[x_city] => San Francisco
[x_state] => California
[x_zip] => 94114
[x_country] => United States
[x_phone] => 2672412476
[x_email] => [email protected]
[x_ship_to_first_name] =>
[x_ship_to_last_name] =>
[x_ship_to_address] =>
[x_ship_to_city] =>
[x_ship_to_state] =>
[x_ship_to_zip] =>
[x_ship_to_country] =>
[x_description] => Payment for Services : Increments of (qty: 2)
[x_recurring_billing] => NO
[x_customer_ip] => 76.14.67.43
[x_po_num] => Apr-22-2011 04:28:45
[x_freight] => 0.00
[x_tax_exempt] => FALSE
[x_tax] => 0.00
[x_duty] => 0
[Date] => April 22, 2011, 4:28 pm
[IP] => 76.14.67.43
[Session] => a8adeafb123ceafc577829317bea1b8a
[url] => https://secure.authorize.net/gateway/transact.dll
)

Results Received back from Authorizenet: Array
(
[0] => Response from gateway
[1] =>
[Expected-MD5-Hash] => AFA575EA754852725A53E091A65361DF
[HashMatchStatus] => FAIL
)

CURL communication info: Array
(
[url] => https://secure.authorize.net/gateway/transact.dll
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0
[namelookup_time] => 0.006471
[connect_time] => 0
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => 0
[upload_content_length] => 0
[starttransfer_time] => 0
[redirect_time] => 0
)

Using CURL Proxy: [proxy.shr.secureserver.net:3128] with Proxy Tunnel: On

RAW data received:
##########################################################################################_

I have spoken with Authorize.net and GoDaddy and they are stumped. Can anyone help me? I'll do anything to get this fixed! I have been reading through threads and alll over the internet, but all threads either too old so the resolution info is outdated or some other aspect of the issue is different enough to be no help in the end. PLEASE HELP!
:frusty::frusty::frusty::frusty::frusty::frusty::frusty:

26 Apr 2011, 10:38 PM
#2
drbyte avatar

drbyte

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63,513
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Re: Comm error and Security Hash Error. Other threads r no help :(

  1. You are using GoDaddy. That's your first huge problem.

  2. Turn off the GoDaddy-initiated CURL Proxy Status option in Admin->my store.

Then go ask go daddy why they ever used a dumb proxy in the first place.

27 Apr 2011, 3:20 PM
#3
tysty7 avatar

tysty7

New Zenner

Join Date:
Apr 2011
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Re: Comm error and Security Hash Error. Other threads r no help :(

Thats already been done, like i said, the shopping cart has been working for two years already and started throwing errors at the end of this past March. :(

29 Apr 2011, 7:13 AM
#4
drbyte avatar

drbyte

Sensei

Join Date:
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Posts:
63,513
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Re: Comm error and Security Hash Error. Other threads r no help :(

Um ... with all due respect, if your logs are showing that you ARE using the CURL proxy, then you have NOT turned off the setting which uses it.

So, go back and do as I said in my prior post.

22 Aug 2011, 9:18 PM
#5
bgroover avatar

bgroover

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Re: Comm error and Security Hash Error. Other threads r no help :(

I had the same problem. Took you advice and went into Admin to change the cURL. The instructions read like if I used GoDaddy (which I do) I had to go through them. But I tried turning it off anyway, and it worked. Thanks. Bill