Image Handler 3 Support Thread (for ZC v1.3.9)

I cant make Image handler 3 to work :(( version 2 worked fine until I purchased new template from templatemonster then it stopped working. So I decided to upgrade Image handler to version 3 and since I did it I cant see any image on my eshop :( I can see image handler 3 in Admin area and I configured image dimensions to to default dimensions but no efect. I uploaded all files and set the permission etc. ... I really need help .. please :( https://www.atelierjana.com

pekahk:

I really need help .. please

As you are using a commercial template from Template Monster (ALWAYS A BAD IDEA), then you will need to ask for help from Template Monster.

The forum is here for issues with Zencart core code, and for add-ons that meet core specifications. TM templates do not (in general) meet these requirements, and people don't have hours (or days) of time to give away for free, to unpick Template Monster stuff.

Best thing is to dump the TM template and use a template that behaves like ZC intended.

thank you for your reply. OK I will find the help on other place but anyway thank you. ups. . upss I was wrong, I have purchased the template at http://############################################
. have a nice day

schoolboy:

As you are using a commercial template from Template Monster (ALWAYS A BAD IDEA), then you will need to ask for help from Template Monster.

The forum is here for issues with Zencart core code, and for add-ons that meet core specifications. TM templates do not (in general) meet these requirements, and people don't have hours (or days) of time to give away for free, to unpick Template Monster stuff.

Best thing is to dump the TM template and use a template that behaves like ZC intended.Mirrors my thoughts on the topic of Template Monstrosity templates..

I can't/won't spend ANY time picking through their horrible code to try and get an add-on that would work just fine with a properly coded template..

I suggest that pekahk seek out tech support from the place he purchased the template from for assistance on what their nasty little template is doing that causes IH3 to stop working..

oh my God , after I installed IH 3 I cant see any image no matter what template I choose ... great :(

pekahk:

oh my God , after I installed IH 3 I cant see any image no matter what template I choose ... great :(

Hope you followed the most important rule to back up your data before install any of the files.
If not it is better to check again and again what you missed during the installation. It is always a great idea to keep a full store backup before going deeper! :yes:

pekahk:

oh my God , after I installed IH 3 I cant see any image no matter what template I choose ... great :(
and we can't help you either with out AT LEAST a URL to your site to see what you see.. Unless of course you just came here to vent and you don't need any help form the community.. if that's the case.. then carry on..:blush:

HOWEVER, if you need HELP, you need to help us, help you.. Post the URL to your site.. (I won't get into the fact that what you describe is VERY vague, but post that URL and we'll all go from there..)

FAIR WARNING: if this is an issue caused by a poorly coded template, you really do need to go back to the person(s) you purchased the template from..

infogate:

Hope you followed the most important rule to back up your data before install any of the files.
If not it is better to check again and again what you missed during the installation. **It is always a great idea to keep a full store backup before going deeper! **:yes:EXCELLENT advice.. and this is clearly stated in the readme too..

OK guys tell me how idiot Im because of lack backup before play with IH .. I know it :) the website is https://www.atelierjana.com ... It wants to show thumb jpg made by IH .. there is the jpg on my website in the bmz_cache. If I disable IH all product images are shown correctly. And I purchased the template before one year ... no support now

for example this jpg is on the website but it is not able to show it ... http://www.atelierjana.com/bmz_cache/f/f084a8d23599f5d9dc2ab52f0825efab.image.200x324.jpg

well Im not able to see any jpg int the bzm_cache .. even if I upload my jpg ( http://www.atelierjana.com/bmz_cache/test.jpg ) I dont understand it

500 Chyba - Interní chyba serveru!

Looks to me like there is a permissions problem

I set bmz_cache to 777 and checked it right now .. no success to show jpg

I think you sould follow the next important steps

1. Make a backup of your files and database (finally)

2. Make sure you have set all the files and folder permission right as suggested to the following thread

https://www.zen-cart.com/tutorials/index.php?article=9

3. Test your store with the default or classic template to make sure that the problem is related to the template you are using.

4. If you want to unistall the IH3 follow the instructions inreadme file as follows.

"In Admin > Tools >Image Handler3, click on "Remove Image Handler from database", then delete all Image Handler3files. (be sure to replace core Zen Cart files with the default Zen Cart versions of these files. You will need to make sure that any modifications required for other add-ons must be included in these replacement files.)"

5. After you ensure everything is back to normal....BACKUP EVERYTHING AND....

6. Start over :) :bigups:

....and after a check to your site http://www.atelierjana.com/

Make sure you have set all the files and folder permission right as suggested inside the IH3 troubleshoot guide

"Make sure your custom template is active. (Admin > Tools > Template Selection)
Make sure Image Handler3 is installed. Admin > Tools > Image Handler3 > Admin. Set permissions in both your images and bmz_cache folders to 755 (eg: both of these folders need to have the same permissions. For some webhosts you may have to set these permissions to 777).

If Image Handler3 does not work or gives you errors:

Make sure all files are in correct location
Make sure you uploaded ALL the Image Handler3 files
Make sure the files are not corrupt from bad FTP transfers
Make sure your file merge edits are correct
MAKE SURE YOU RE-READ THE CONFIGURATION AND USAGE SECTIONS!!!
Make sure that there are no javascript conflicts (this last point has been largely addressed since Rev 7)
Make sure that your main product image files names DO NOT contain any special characters (non-alphanumeric characters such as / \ : ! @ # $ % ^ < > , [ ] { } & * ( ) + = ). Always use proper filenaming practices when naming your images - See this document as a reference: http://www.records.ncdcr.gov/erecords/filenaming_20080508_final.pdf"

yes.. yes.. and yes.. and like your signature says..

If everything else fails.... read the f@#$%ing manual :)> infogate:

....and after a check to your site http://www.atelierjana.com/

Make sure you have set all the files and folder permission right as suggested inside the IH3 troubleshoot guide

"Make sure your custom template is active. (Admin > Tools > Template Selection)
Make sure Image Handler3 is installed. Admin > Tools > Image Handler3 > Admin. Set permissions in both your images and bmz_cache folders to 755 (eg: both of these folders need to have the same permissions. For some webhosts you may have to set these permissions to 777).

If Image Handler3 does not work or gives you errors:

Make sure all files are in correct location
Make sure you uploaded ALL the Image Handler3 files
Make sure the files are not corrupt from bad FTP transfers
Make sure your file merge edits are correct
MAKE SURE YOU RE-READ THE CONFIGURATION AND USAGE SECTIONS!!!
Make sure that there are no javascript conflicts (this last point has been largely addressed since Rev 7)
Make sure that your main product image files names DO NOT contain any special characters (non-alphanumeric characters such as / \ : ! @ # $ % ^ < > , [ ] { } & * ( ) + = ). Always use proper filenaming practices when naming your images - See this document as a reference: http://www.records.ncdcr.gov/erecords/filenaming_20080508_final.pdf"

new2u:

When the cached images are created is there a way to have it preserve the original file names rather than the randomly generated ones?

I would like to preserve these for seo purposes as well as including alt tags. Is there a way to do this?

if I uninstall IH and delete and replace IH files by default zencart files ... I can still can see IM in TOOLS .. IMAGE HANDLER 3 ... Im tired now and depressed ..

Athens Collectibles:

I don't know if you will be criticised Nick, but your post #676 saved me the trouble of deleting thousands (literally) entries from the cache folder every day.
Just caught this..

NO ONE would critic anyone providing useful information ever.. Niccol is an AWESOME resource.. :smile:

pekahk:

if I uninstall IH and delete and replace IH files by default zencart files ... I can still can see IM in TOOLS .. IMAGE HANDLER 3 ... Im tired now and depressed ..Then you haven't fully uninstalled it or deleted all the files.. My suggestion to you at this point is 1 of 2 suggestions

1. Try the install again paying VERY close attention to the install instructions and the troubleshooting instructions in the readme file..

2. Consider hiring someone to do this install for you.