Image Handler 3 Support Thread (for ZC v1.3.9)

nigelt74:

I have never had this problem myself and quite frankly in testing image handler, i have used quite a few different servers and php versions, and provided they have met the specs it has just worked:yes: nods in agreement Me too including the DREADED Go Daddy hosting..

actually Not sure if its connected, but looking back the previous person I remember with a problem also has a .pl domain, does Polish use non-english characters? (sorry i don't know the correct term for them), are you using any of these in the product names?

Mind you I am sure there are polish sites out there working fine so probably just coincidence

nigelt74:

1. what version of PHP and mysql
2. Is magic quotes on or off
3. Is safe mode on or off
4. I have seen this happen once before a couple of years ago, but as we couldn't replicate it, we couldn't solve it.

I have never had this problem myself and quite frankly in testing image handler, i have used quite a few different servers and php versions, and provided they have met the specs it has just worked, (not much use to you I know) Are you still with the same host?
*
If you have average to good computer knowledge, try downloading wamp or xamp (self contained servers that you can run on windows) and do an install on there and see if it works, if it works on there, then the fault is with your server, if it doesn't work on there then something to do with your implementation is not correct.*

Thank you for replay

1. PHP: 5.2.17 (Zend: 2.2.0), MySQL 5.5.11-log
2. magic_quotes_gpc - on
3. safe_mode - off

i'm still with the same host

Actually we do use non english characters but right now i have only 2 products in 1 category all written without polish chars.

Can it have something to do with charset conversion:
HTTP_ACCEPT_CHARSET - ISO-8859-2,utf-8;q=0.7,;q=0.3
_ENV["HTTP_ACCEPT_CHARSET"] - ISO-8859-2,utf-8;q=0.7,;q=0.3
_SERVER["HTTP_ACCEPT_CHARSET"] - ISO-8859-2,utf-8;q=0.7,*;q=0.3

It really looks like it's eating forward slashes because of charset.

I will try to do download the server and test it locally.

gcu83:

Thank you for replay

1. PHP: 5.2.17 (Zend: 2.2.0), MySQL 5.5.11-log
2. magic_quotes_gpc - on
3. safe_mode - off

i'm still with the same host

Actually we do use non english characters but right now i have only 2 products in 1 category all written without polish chars.

Can it have something to do with charset conversion:
HTTP_ACCEPT_CHARSET - ISO-8859-2,utf-8;q=0.7,;q=0.3
_ENV["HTTP_ACCEPT_CHARSET"] - ISO-8859-2,utf-8;q=0.7,;q=0.3
_SERVER["HTTP_ACCEPT_CHARSET"] - ISO-8859-2,utf-8;q=0.7,*;q=0.3

It really looks like it's eating forward slashes because of charset.

I will try to do download the server and test it locally.

I managed to solve my problem thanks to this thread:
http://www.zen-cart.com/forum/showthread.php?p=827567#post827567

Thank you DivaVocals and myshol :clap:

Hi all,

first the details of what i'm using:
Zen Cart 1.3.9f
PHP Version 5.1.6
MySQL 5.0.22
Virtual Server with Plesk 8.3 (Centos linux)
IH 3

Sice some time now all the file i upload using IH3 get a ownership/group like apache/apache.
It is fine till i use IH3 to handle all the images (deleting, adding etc.) but if i use my ftp program do try to delete files or move it, I got error (Not allowed to, permission denied), indeed the file uploaded with ftp program get ownership/group like ftp***/psacln.
The question is: How do I change the ownership/group files loaded with IH3 get?

I'm aware that this problem is not closely related to IH3, but involve server permission or whatsoever, so i apologize in advance, but i didn' found any advice on where to look for or which parameter to edit or file to change..

p.s. i can manually change ownership using virtuozzo panel.. but i have to do it one file by one.

izar74:

Hi all,

first the details of what i'm using:
Zen Cart 1.3.9f
PHP Version 5.1.6
MySQL 5.0.22
Virtual Server with Plesk 8.3 (Centos linux)
IH 3

Sice some time now all the file i upload using IH3 get a ownership/group like apache/apache.
It is fine till i use IH3 to handle all the images (deleting, adding etc.) but if i use my ftp program do try to delete files or move it, I got error (Not allowed to, permission denied), indeed the file uploaded with ftp program get ownership/group like ftp***/psacln.
The question is: How do I change the ownership/group files loaded with IH3 get?

I'm aware that this problem is not closely related to IH3, but involve server permission or whatsoever, so i apologize in advance, but i didn' found any advice on where to look for or which parameter to edit or file to change..

p.s. i can manually change ownership using virtuozzo panel.. but i have to do it one file by one.Which is precisely why this is NOT the thread for this discussion.. Please post your question in a new thread so that we don't veer into off topic subjects on this support thread.. Suggest you also speak to your host company if you need help with permissions..

DivaVocals:

Which is precisely why this is NOT the thread for this discussion.. Please post your question in a new thread so that we don't veer into off topic subjects on this support thread.. Suggest you also speak to your host company if you need help with permissions..

Right, so which is the right post/session for it? Cause, as i wrote before, i wasn't able to find any.

p.s. I posted it here because the problem shows when i upload files with IH3, uploading with other method doesn't produce the problem (it should be related to using php aswell, maybe...)

By the way thanks for answering.

izar74:

Right, so which is the right post/session for it? Cause, as i wrote before, i wasn't able to find any.Then simply create a new post with your question.. If a post with your specific question does not exist, you can (and SHOULD) create a new post with your question.. Not sure WHERE would be the right place on the forum for it.. Maybe the General topic area.. Dunno.. You might want to take a look at the forums top level ans see what topic looks like the most appropriate place for you to create your post..

izar74:

p.s. I posted it here because the problem shows when i upload files with IH3, uploading with other method doesn't produce the problem (it should be related to using php aswell, maybe...)

By the way thanks for answering.Following the IH3 instructions the bmz_cache folder and the image folder should be set to the SAME permissions. On my test store, IH3 sets the permissions of the files inside to 666. I can delete these files with no issues at all using my FTP client..

Honestly if find you are unable to delete files uploaded using IH3, this is most likely some restriction being place upon you by your webhosting provider, and you really should speak with them as to why you are being restricted access to certain files based on permissions..

IH3 was installed, but looking at the site, it is still loading the hi-res images ... the images did not get cache.

Permission - checked
File Uploaded - checked
Proper image name - checked

Zen Cart v1.3.8h/v1.3.8e : Image Handler3 Version: v3.0

I've read through all documentation, did everthing. Re-do everything .. yet its loading the full image instead of on-the-fly resize

URL : http://www.t h e i n d i a n w e a r . c o m/contemporary-sarees-c-77.html

kirang:

IH3 was installed, but looking at the site, it is still loading the hi-res images ... the images did not get cache.

Permission - checked
File Uploaded - checked
Proper image name - checked

Zen Cart v1.3.8h/v1.3.8e : Image Handler3 Version: v3.0

I've read through all documentation, did everthing. Re-do everything .. yet its loading the full image instead of on-the-fly resize

URL : http://www.t h e i n d i a n w e a r . c o m/contemporary-sarees-c-77.htmlWhat are your image settings?? IH3 needs these set correctly as well..

kirang:

IH3 was installed, but looking at the site, it is still loading the hi-res images ... the images did not get cache.

Permission - checked
File Uploaded - checked
Proper image name - checked

Zen Cart v1.3.8h/v1.3.8e : Image Handler3 Version: v3.0

I've read through all documentation, did everthing. Re-do everything .. yet its loading the full image instead of on-the-fly resize

URL : http://www.t h e i n d i a n w e a r . c o m/contemporary-sarees-c-77.html

Is the actual size of the uploaded image smaller than the settings for large and medium images?

Thanks for this update Diva... Installed perfectly first time and have used it heavily over the last couple of days. Thankyou!

Just one question (and sorry if I missed an explanation)
Some images already on the site have a 'delete' icon under... on medium & large images. Just curious as to what it is telling me.

Rizla:

Thanks for this update Diva... Installed perfectly first time and have used it heavily over the last couple of days. Thankyou!

Just one question (and sorry if I missed an explanation)
**Some images already on the site have a 'delete' icon under... on medium & large images. Just curious as to what it is telling me.**Not sure what you mean by this...:no: A link or screenshot might help clarify what you are asking..

Hopefully there should be a capture... The files with Delete were in place already... The rest are through V3

Rizla

hi, I have just had to do a fresh install of zencart v1.3.9h and am working on getting the second site live before taking down the old site. I have zen light box working and image handler is working as well, but no main product image is displayed. I had zen light box and image handler 2 working together in harmony on the last site.

When you click on the text for the main image, zen light box pops up and shows you the image. however, image handler 3 may not be working right for main product image because the smaller main image is not displayed. there is no image for the main image,. The image file is there and uploaded..because zen lightbox is using it... but image handler isn't displaying the main image. Image handler 3 is working.. because all of the subsequent images are displayed properly. I was wondering if I have to merge parts of image handler 3 and zen light box on a file because they both affect the main image.

the rebuild shop is located at http://bloomingvinedesign.com/shop/

all products seem to be affected.

bloomingvine:

hi, I have just had to do a fresh install of zencart v1.3.9h and am working on getting the second site live before taking down the old site. I have zen light box working and image handler is working as well, but no main product image is displayed. I had zen light box and image handler 2 working together in harmony on the last site.

When you click on the text for the main image, zen light box pops up and shows you the image. however, image handler 3 may not be working right for main product image because the smaller main image is not displayed. there is no image for the main image,. The image file is there and uploaded..because zen lightbox is using it... but image handler isn't displaying the main image. Image handler 3 is working.. because all of the subsequent images are displayed properly. I was wondering if I have to merge parts of image handler 3 and zen light box on a file because they both affect the main image.

the rebuild shop is located at http://bloomingvinedesign.com/shop/

all products seem to be affected.

when you installed it did you activate it in tools/image handler 3?

Did you go to the configuration / images and set it there too?

Make sure you uploaded everything to the right spots and the file that is exactly the same for IH3 and Lightbox...keep the one from lightbox.

when going to your site and hovering over the small image---there is no hover

when you go to the main product image there is not supposed to be an IH3 effect to it but it is supposed to point to the bmz_cache folder, yours does not.

yes all files are where they are supposed to be and zen lightbox was installed second. i confirmed the shared file is from zen lightbox.

is there a setting to change to display main product image? It is installed in tools and seems to be active in admin images. The second images point to the bmz cache.. I believe. Just the main image is missing.

bloomingvine:

yes all files are where they are supposed to be and zen lightbox was installed second. i confirmed the shared file is from zen lightbox.

is there a setting to change to display main product image? It is installed in tools and seems to be active in admin images. The second images point to the bmz cache.. I believe. Just the main image is missing.

wellllll, this is what just happened to me. never had it happen before but this time...I went to admin/tools/IH2/admin and uninstalled IH2 so I could update this store to IH3

did the things as I should have done, to update to newer version. After all was done I went to install it and it did install...however...

when i hovered the image it was the huge size.

What I had to do was uninstall it again and cleared the cache for the images and actually clicked the link to look for older files...go to store and refresh the page -- several times -- then went back to admin and clicked the install link. Once I did that I tried the store again and it behaved.

so now that I wrote you an article try that...uninstall it, clear cache and have it look for old files then make sure it does not work at the store. go back ad install it again and clear cache for good measure and see if that works

All unnecessary.. To begin with the "Scan for old IH 0.x and 1.x original images" link would do ABSOLUTELY nothing for IH2 or IH3 installs.. It's a legacy piece of code left behind for the FEW folks out there running a REALLY REALLY old (original) version of Image Handler..

Best thing would have been to use your FTP tool is to delete the ENTIRE contents of the bmz_cache folder (except the .keep and .htaccess files) and let IH3 re-build the bmz_cache contents..

DarkAngel:

wellllll, this is what just happened to me. never had it happen before but this time...I went to admin/tools/IH2/admin and uninstalled IH2 so I could update this store to IH3

did the things as I should have done, to update to newer version. After all was done I went to install it and it did install...however...

when i hovered the image it was the huge size.

What I had to do was uninstall it again and cleared the cache for the images and actually clicked the link to look for older files...go to store and refresh the page -- several times -- then went back to admin and clicked the install link. Once I did that I tried the store again and it behaved.

so now that I wrote you an article try that...uninstall it, clear cache and have it look for old files then make sure it does not work at the store. go back ad install it again and clear cache for good measure and see if that works

I tried installing today, on a windows server with php 5.3, and found that none of the images were being resized, ie the image urls were as normal, from the images directory. Also when viewing the large images on the product page, no images were displayed as it was pointing to the 'images/large' directory which is empty.

Also found that clearing the cache would not remove anything from the BMZ_Cache folder at all even though it said it completed successfully at the top. Permissions were temporarily set to everyone/full control and the .htaccess file removed to test...
Images were being generated in the BMZ cache folder, and also visible in the admin page under the image handler 3 section but not resized when viewing the store.
No errors were being generated on the pages or in the cache folder

Any ideas on what i should be looking at to work out why the image urls were not being changed, and why the cache would not clear.
Its a clean 1.3.9h install, with a purchased template (template 448)