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Re: Orders suddenly "getting lost" between SIM & Zen

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29 Apr 2011, 6:34 PM

idwpub

New Zenner

Join Date:: Apr 2011
Posts:: 2
Plugin Contributions:: 0

Re: Orders suddenly "getting lost" between SIM & Zen

I'm having the same issue using authorize.net as a payment gateway.

My gateway that is processing is Authorize.net (SIM).

Any help is appreciated

29 Apr 2011, 7:20 PM

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Re: Orders suddenly "getting lost" between SIM & Zen

Fastest solution: Use AIM instead.

Otherwise, sort out whatever communications delays are happening between sending your customer to the SIM website and waiting for them to come back somehow.

29 Apr 2011, 9:02 PM

idwpub

New Zenner

Join Date:: Apr 2011
Posts:: 2
Plugin Contributions:: 0

Re: Re: Orders suddenly "getting lost" between SIM & Zen

So just using Authorize.net (AIM) will fix the issue and the complete order information will be emailed to the site admin?

29 Apr 2011, 9:25 PM

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Re: Orders suddenly "getting lost" between SIM & Zen

Yes, AIM provides a more seamless experience for both the customer and the storeowner. You'll want to have SSL on your site, but you should be doing that anyway.