Email out for one page does not work

Hello all, for some reason, I cannot send emails from tools>email to any address. it just says "send email failed"

I checked with my host and everything is correct. my other email functions work. when accounts are created, orders submitted. that works

but when I try to initiate an email to customer. it fails
I have attached my email settings here for anyone to review

is there something else I should have configured

Value 	Action 

E-Mail Transport Method smtp
E-Mail Linefeeds LF Info
Use MIME HTML When Sending Emails true Info
Send E-Mails true Info
Email Archiving Active? true Info
E-Mail Friendly-Errors true Info
Email Address (Displayed to Contact you) [email protected] Info
Email Address (sent FROM) [email protected] Info
Emails must send from known domain? Yes Info
Email Admin Format? HTML Info
Send Copy of Order Confirmation Emails To [email protected] Info
Send Copy of Create Account Emails To - Status 1 Info
Send Copy of Create Account Emails To [email protected] Info
Send Copy of Tell a Friend Emails To - Status 1 Info
Send Copy of Tell a Friend Emails To [email protected] Info
Send Copy of Customer GV Send Emails To - Status 0 Info
Send Copy of Customer GV Send Emails To [email protected] Info
Send Copy of Admin GV Mail Emails To - Status 0 Info
Send Copy of Customer Admin GV Mail Emails To [email protected] Info
Send Copy of Admin Discount Coupon Mail Emails To - Status 0 Info
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected] Info
Send Copy of Admin Orders Status Emails To - Status 0 Info
Send Copy of Admin Orders Status Emails To [email protected] Info
Send Notice of Pending Reviews Emails To - Status 0 Info
Send Notice of Pending Reviews Emails To [email protected] Info
Set "Contact Us" Email Dropdown List Info
Allow Guest To Tell A Friend true Info
Contact Us - Show Store Name and Address 1 Info
Send Low Stock Emails 0 Info
Send Low Stock Emails To [email protected] Info
Display "Newsletter Unsubscribe" Link? true Info
Audience-Select Count Display false Info
SMTP Email Account Mailbox [email protected] Info
SMTP Email Account Password ********* Info
SMTP Email Mail Host mail.prokarate.com Info
SMTP Email Mail Server Port 25 Info
Convert currencies for Text emails £,£:€,€ Info
Send Notice of Newsletter-only Subscriptions To - Status 1 Info
Send Notice of Newsletter-only Subscriptions To [email protected]

Have you read over this tutorial? > http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

i did, nothing jumped out at me

where is the mail service log. maybe that will tell me why

www.your-website.com/cpanel

click on phpMyadmin, then click on your database, find the table called email_archive

the test emails are not there, it appears that they are not leaving zc

but all my others are(checkout, order, etc) but the manual emails are not

any ideas

I checked with my host and everything is correct

Obviously not, else it would be working.

the test emails are not there, it appears that they are not leaving zc

You made the mistake of hosting with GoDaddy, and around 6-8 weeks or so ago they changed their mail system to only allow SMTP Authorised emails to be sent out, disallowing the standard Sendmail protocol.

Your SMTP settings in Zen Cart will need to include the User Name for the email address plus the password.

Vger

i am actually hosted by hostgator.

my smtp setting do include the username and password

are you saying that it shoudl be "username+password) but then how are the other emails getting out and not the manual ones

What happens when you change the settings to this:

E-Mail Transport Method PHP
E-Mail Linefeeds CRLF
Use MIME HTML
When Sending Emails true
Send E-Mails true
Email Archiving Active? true
E-Mail Friendly-Errors

nothing changes..

All my other emails work find. is there a file that manages the manual funtions independently

Not relevant to this discussion, but you need to set this back to 'false'

Allow Guest To Tell A Friend true

I said GoDaddy, because that's who the domain was registered through.

Vger

Leave these blank please and keep the setting as i posted above:

SMTP Email Account Mailbox [email protected] Info
SMTP Email Account Password ********* Info
SMTP Email Mail Host mail.prokarate.com Info
SMTP Email Mail Server Port 25 Info

that did not do it.

honestly folks, i still dont understand why only the manual emails are malfunctioning.

i still dont understand why only the manual emails are malfunctioning

If you mean by "manual emails" those that you send from your PC then they can't be compared to those that are sent by Zen Cart.

You need to contact HostGator. Or look around their forums at least to see if anyone else is having this problem and if they know the answer.

Vger

by manual, I mean email sent from zc, in tools>send email

I was able to send an email to my own admin. so I get the feeling that there is some type of filter that will not let send out to other email addys..

Setting Email Transport to "SMTP" is not the same as setting it to SMTPAUTH. If you don't use SMTPAUTH, then the password will not be used to authenticate, and thus emails may be rejected.

All emails from Zen Cart, both admin and storefront, are sent via the same settings/code. There's nothing particularly different about how emails are sent using Send Mail vs Create Account.

DrByte:

Setting Email Transport to "SMTP" is not the same as setting it to SMTPAUTH. If you don't use SMTPAUTH, then the password will not be used to authenticate, and thus emails may be rejected.

All emails from Zen Cart, both admin and storefront, are sent via the same settings/code. There's nothing particularly different about how emails are sent using Send Mail vs Create Account.

Thats the same thing I thought. its weird that when i go to tools and try to send something. it fails.