[NEW ORDER] emails suddenly stopped arriving

Hi i am running zen cart 1.3.8 and had been receiving the copy of the [NEW ORDER] emails untill the other day where i noticed i had 3 orders but only 1 email ?

I am using sagepay at the check out end.

and i use Gmail for my admin mailbox

Any ideas as to why this might be happening ?

I have no idea if this might be your problem but we get all of our email sent to our gmail address - every now and then gmail suddenly gets a bit over-sensitive in the spam detection and puts order confirmation emails and messages from our enquiry form into the spam folder.

If I see an order in admin that has not come through via email - the first place I look is in the spam folder - 99% of the time, it is there. After a day or 2, gmail then goes back to normal and messages are sent where they are supposed to be.

I have put all of our emails into the trusted white list but it makes no difference - cannot work out why gmail does this occasionally and why/how it gets over it and behaves normally again. I dont worry about it now as these messages are easily found when needed (I automatically star all zencart/admin messages so I can pick them out quickly).

cheers
Leah

I think the issue is the fact you are using Sagepay as your payment provider. My client has been having similar issues (the reason for me being on here) and they have experienced almost exactly the same problems as you.

Has anyone else recently been having issues with using Sagepay?

My client is using 1.3.7

Any help/advise from others is appreciated.

Thanks!

ndg_uk:

My client is using 1.3.7

It is time to upgrade to 139h to protect your client from severe hacks and nasty security risks..

I'm planning with them as to when the upgrade can take place.

In the mean time, is there anyone else having similar issues and using sagepage as their payments provider?

Thanks

I'm planning with them as to when the upgrade can take place.

It's not just a matter of upgrading for security reasons (though that is paramount). The simple matter is that your Sage Pay problems may also relate to the very old version of Zen Cart that you are using being unable to communicate properly with the upgraded Sage Pay systems.

Vger

Thanks for that. Have you heard of anyone else having problems with sagepay as a supplier?

Thanks