$0 Download - waiting on payment

21 May 2011, 2:07 AM

#1

New Zenner

Join Date:: May 2007
Posts:: 4
Plugin Contributions:: 0

$0 Download - waiting on payment

In working with a Museum, they have some documents that will be available for download and will cost the customer $0, nada, zilch.

Got the products set up properly (according to the tutorials), I can order same, goes through the several pages and then on the confirm Order page, it says "NOTE: Downloads are not available until payment has been confirmed"

It also shows all zeros for cost. How can I set it up for immediate download. After all, it doesn't cost a thing. Should be available.

Any suggestions?

Signed

confused

Fred Wilson - https://www.pops-shop.com
Light travels faster than sound, which is why some people appear bright until you hear them speak.

21 May 2011, 2:20 AM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: $0 Download - waiting on payment

If it's saying that then you've not set up the products correctly ( https://www.zen-cart.com/tutorials/index.php?article=71 ), and/or you've not enabled the FreeCharger payment module and set its order-status setting to Processing.

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4 Jul 2011, 11:41 AM

#3

emmanuhell

New Zenner

Join Date:: Jan 2011
Posts:: 10
Plugin Contributions:: 0

Re: $0 Download - waiting on payment

Hello,
I'm having the same probleme than Popshop... I double check my attibutes and Freecharger is working too but when costumers order FREE PRODUCTS, they don't see DL links unless I manually (and it's a pain when you have 25 orders a day) each orser status to "Processing"... Anyone can help better than the "laconic"post above..thanks a lot
Emmanuel

4 Jul 2011, 1:16 PM

#4

ajeh

Oba-san

Join Date:: Sep 2003
Location:: Ohio
Posts:: 62,757
Plugin Contributions:: 1

Re: $0 Download - waiting on payment

Is this with Orders that only have the Free Downloads?

Or, is this with Orders that have both Free Downloads and other Products?

What Payment Module is being used on these Orders?

What is the setting for the Order Status on each of the Payment Modules?

What are the settings in the Configuration ... Attribute Settings ... set to right now?

Linda McGrath
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4 Jul 2011, 1:39 PM

#5

emmanuhell

New Zenner

Join Date:: Jan 2011
Posts:: 10
Plugin Contributions:: 0

Re: $0 Download - waiting on payment

I FOUND THE SOLUTION....... so simple and yet.
In admin go to --> Modules
in Modules go to --> Payment
In Payment select --> The Zen Cart FREE CHARGE CARD and click Edit
Where it says : Set Order Status --> Select "Processing[2]"
Et Voila.... It works!
I realized it had nothing to do with Attributes/product configuration because the order was valid and had no error, was just awaiting payment confirmation wich cannot happens since it's free... it had to be from payment module.
I guess by default The Zen Cart FREE CHARGE CARD is set on "Pending[1]". But I believe it should be "Processing[2]" by default in order to avoid to process every order manually ;)
Hope this solved your problems has it solved mine.
Peace
Emmanuel:cool: