This is weird! Customers placing orders but orders not showing up or notifying me?

Ok, I have had two customers place orders today. Both times, they were able to pay via paypal, HOWEVER.....while they are showing up as opening accounts, their orders are NOT showing up anywhere and I am not receiving an email stating they have placed an order.
If I go to admin, customers, orders.........there is nothing
If i got to reports, customer orders, there is nothing

what the heck??????????? LOL help please!

Lots of holes in the information we need to help you. Reply with answers to the posting tips, a link to your site, and PayPal type/settings.

the shopping cart is http://www.mooncavecrystals.com/shopping
I am using paypal websites payment standard IPN

Paypal is working fine, I am getting paypal notifications along with order details.

The zencart is not taking the stock off or listing any order information at all.....anywhere.

I am not sure what you mean by this, "Reply with answers to the posting tips" but I am assuming somewhere in the forum is a step by step guide on what info I need to share? I will go look for that.

What version of Zen Cart? 1.3.9h

Is it a new install or an upgrade? new install

What the addons/contributions you have installed? recover cart

What customizations have you made? a few on the template. I do not know how to do anything else.

What type of server are you using? Hostmonster

Are you installing locally? via hostmonster

What operating system? Windows XP

What version of PHP is installed on the server? 5.2.17

What version of MYSQL is installed on the server? 5.1.56-community-log

What you were doing when your problem occurred? Checking a customers order

What are the steps to reproduce the problem? the customers are not having any issues. They say check out is seamless and easy.

Have you attempted to fix the problem? If I knew what it was, i could fix it.

What steps have you taken? I have checked all admin areas where customers input data or where reports should be. While I do have a listing of the customer when they sign up, even if they have made an order, the information says they have made NO orders. No order information shows up anywhere, nor am i being sent an email stating they have opened an account OR placed an order.

Everything else works fine.

Can you turn on PayPal IPN, Website Payments Standard your logging errors and report back..

IPN is buggy at best. Why not switch to Express Checkout?

@haredo where and how do I do that?
@dbltoe Paypal works FINE. It is zencart that is not logging the orders, order totals, etc

Perhaps you might want to scroll to the bottom of this page and see how many folks are having a similar problem with IPN. Until you can prove that IPN is completely finishing it's attempt to finalize the transaction, I'll keep my money on IPN.
Check the cache folder for any debug files just to make sure something else is not munged.

okey doke, will do as you suggest. (Sorry, just freaking out a bit here). Now, I am not good at all this stuff, so exactly where is the cache folder? :oops:

root directory/ cache

i clicked on the cache folder and it has three files.......no error log though? i don't understand.......where is the face for crying? :)

ok, now that I have installed paypal express, let me tell you why I do not want to use it.
First, no shipping is added
Second, if they click the express button, there is no way for them to use a discount coupon or gift certificate.

so I am back to my original problem with no solution. The posts at the bottom are old, so not a lot of help. I guess I will just keep trying to figure it out.

for number one http://www.zen-cart.com/forum/showpost.php?p=894913&postcount=2

as to number two, you turn off the button on page one (done in the PayPal setup)

ok, i will do that :)

I did realize that in my paypal account, I had set up shipping options and such when I had paypal buttons on my website. I deleted all of that so there is no shipping conflict. no way to test cause I don't have a secondary paypal address and it wont let me sign into the shop paypal site to pay.....:)

ok, let me work this out.....thanks for your continued tolerance. I just suck at this kind of stuff.

It's the Express Checkout Shortcut Button in the PayPal setup under Modules >> Payment.
If you need to go to sandbox to try the combinations, just enable it at the bottom of the setup and go down for maintenance while you do so that customers aren't confused.
Hang in there.:flex:

dbltoe:

It's the Express Checkout Shortcut Button in the PayPal setup under Modules >> ... just enable it at the bottom of the setup and go down for maintenance while you do so that customers aren't confused.
Hang in there.:flex:

1. customers are always going to be confused, it is sort of that thing about idiot proof.

2. Switch to Express check out "worked for me"

Enjoy The Making

Wheat

Another good tool is if you add the mod 'Recover Cart Sales' you can see what items are in registered members baskets if they never checked out....or they tried to, made a payment, but it never completed the sale due to an error. You will see what they 'attempted' to order.

For anyone else having this problem that doesn't want to use Express Checkout (I know that a lot of my customers don't want to use Express Checkout). Go here: http://www.zen-cart.com/wiki/index.php/PayPal

And be SURE that all your settings in Paypal are configured properly. Usually the return problem is just these settings. I've never had a problem on 30+ websites as long as these are setup correctly.

=0)

I'm curious as to the reasons customers have given for not liking express checkout.

Is it that they don't like it at the beginning of the process, that they have to go through the process to get to it, or something unrelated to either of those.

I'm having the same issue here. I am NOT using Paypal or IPN, I'm only using the FirstData/Linkpoint/YourPay API and the Check/Money Order Payment Modules.

I've upgraded to v1.3.9h, Godaddy is my host, other than the First Data Addon, there are not other addons or customizations.

When I installed the First Data api, i tested it and it works fine. Another customer placed an order it wiorked fine.

I can go into Customers > First Data CC Review and see that the cc was charged, but the order does not show up.

Any suggestions would be greatly appreciated!