No "download" button on my Downloadable Products

Having problems getting a test downloadable product (test.zip) to be offered on http://www.knowledge-shop.com with ZenCart 1.3.9h

Getting this below but there is NO download button.

To download your files click the download button and choose "Save to Disk" from the popup menu.

Item Name

File Size

Filename

Link Expires

Remaining

How To Make Money On ebay - 1

0 bytes

test

05/30/2011

15

You can also download your products at a later time at 'My Account'

You can view your order history by going to the My Account page and by clicking on "View All Orders".

Please direct any questions you have to customer service.

Thanks for shopping with us online!

irishshopper:

0 bytes

test

a) if it's 0 bytes, then there's nothing to download

b) "test" is not "test.zip" -- maybe you've not configured it with the correct filename

Hi DrByte,

I just had this very thing happen today also.

Customer link expired and I went into the admin and changed the yellow button to green. it gave me 2 days, BUT when the client goes to the download it says 0bytes.

So I checked a few things:

1. Download has the lil green button
2. Download in the file matches the exact name

I'm at a lost at this one though.
I've had several orders today w/o issues in downloading, just when it's expired the button isn't showing up and it's saying 0bytes.:blink:

What the customer is getting:

here's what it looks like from the admin area:

DrByte:

a) if it's 0 bytes, then there's nothing to download

b) "test" is not "test.zip" -- maybe you've not configured it with the correct filename

ZC version? PHP version?

Zencart v1.3.9h
PHP 5.2.0

DrByte:

ZC version? PHP version?

Have experienced this problem...Solved by using only lower case text for name of zip file.

:blink: Really??? Ok, im going to try it.
But this person has already bought this and I cant (or dont know how) to go into their order and change them all to lowercase.

misty:

Have experienced this problem...Solved by using only lower case text for name of zip file.

I'm surprised that it would matter whether the filename is lowercase or uppercase.
I'd be more inclined to expect that all downloads are broken due to a bad path for DIR_FS_DOWNLOAD in your configure.php files.

The rules are:
// The link will appear only if:
// - Download remaining count is > 0, AND
// - The file is present in the DOWNLOAD directory, AND EITHER
// - No expiry date is enforced (maxdays == 0), OR
// - The expiry date is not reached

DR.BYTE HUGS TO YOU :hug:

YOU CRACKED THE CODE AGAIN MY CYBER FRIEND AND WANT TO SAY MUCH THANKS TO YOU.

You were RIGHT, there was an issue with my configure.php file.
I did NOT have the right path.

original path:
define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');

define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/download/');

CORRECTED PATH:
define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'pub/download/');

define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');

MY DOWNLOAD BUTTON APPEARED AGAIN....:clap:

OK... IT'S OFFICIAL.... I'M GIVING UP 3 STARBUCKS COFFEE'S A WEEK, SO I CAN START DONATING MONTHLY AGAIN.....:bigups:

I disagree with the paths you've selected, for security reasons.

I would suggest that the correct paths would be the original values that were set up when Zen Cart was originally installed, as follows:```
define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . '[B]download/[/B]');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . '[B]pub/[/B]');

:ohmy: Oh My Dr. Byte, Really?

Then I'm confused...
I tried the original way you stated and it didn't work for me.:blink:
No download button appeared.

So i renamed the download folder 'download/newfoldername/'
and put the music in there. (but for some reason, just putting it in the download folder would not work w/o that sub folder)
But adding that sub folder brought the download button back.:blush:

I moved all the music from the pub/download folder to the download folder.

So now my configure file looks like this:
define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/mynewfoldername/');

define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');

I hope I have the paths right now because I truly do not want any security issues. But the buttons are working now.

Thanks for your help:wink2:
....and if this is NOT correct, please let me know.....

:oops: Ok, it's me again....

I was really trying to figure out how i could get my buttons to work exactly how Dr. Byte said it should and FORGOT that I did NOT change the pub/download, Back to just 'download/' in the ADMIN area, I did it for the main store configure.php but forgot to change it for the ADMIN** configure.php, once I did this, i was able to delete my subfolder that I had created and now I only have this code:

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
**
BUTTONS ARE THERE

...I JUST PRAY THE FILES DON'T DELETE THEMSELVES LIKE THEY'VE BEEN DOING when someone downloads their file. I've had to re-upload 5 times already.

ZC 1.3.9d

A customer paid for a downloadable product via a PayPal e-check. Now that the check as cleared PP, her download page is showing no download button and has an expiration date of 12/12/2011. I have no expiration date on any of the downloads.

Unlike the other request here, all of the products show the correct size and have been downloaded many, many times both before and again since.

I tried toggling the status from Pending to Update thinking that might trigger sometime. Any ideas?

Lindee

If you go to that Product, do you see the Download file with the green icon?

If you go to her order, do you see the Download listed on the Product such as:

Products Model Tax Price (ex) Price (inc) Total (ex) Total (inc)
1 x Unreal Tournament Linked $89.99 $89.99 $89.99 $89.99
- Version: Download: Windows - English

Can you check that your download image is working for the button? Example: mine is at:
/includes/templates/template_default/buttons/english/button_download.gif

Have you tested an order with this Product and download on it on your own account?

if you go into phpMyAdmin and browse the table:
orders_products_download

do you see the download filename listed for that Order's orders_id in the table?