Paymate Plugin - maybe general issue

Hi I use the paymate plugin on my zencart. everything appeared to have worked normally until i got my first real sale, i got an email from paymate saying I had received funds from a customer, and strangely i did not get any ZC email, I just logged into admin and the customer is listed there but there are no orders in the system (in any status)

So I will have to email them and find out what they ordered etc but i am not sure where to start looking, as they charged nearly $2 for the transaction i don't really want to be doing any live testing with my own credit card.

I have also enabled "direct bank deposit" which puts the order into pending and emails them our bank details, and that definitely works correctly.

Both of those are 3rd party add ons and not part of the Default ZenCart code

You left out important information about your
Zencart version
server type
php version
mysql version
etc

Try the contributed addons area