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Suddenly only get Paypal email but no order email

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2 Jun 2011, 1:41 AM
#1
rackcrew avatar

rackcrew

New Zenner

Join Date:
Apr 2010
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Suddenly only get Paypal email but no order email

I have a new problem starting that I have never had before. I've made no updates or changes to the website in a number of months and this has just started this week.

I get the email notification of Payment via PayPal but I never get an email with the actual order from the cart nor does the order show up in the admin section. I see what I get paid but I have no ideal what the order is for.

Any help or thoughts would be appreciated.

Ver 1.3.8a
PHP 5.29
http://analogtubes.com/tubeshop/

2 Jun 2011, 2:37 AM
#2
coolcarpartsonline avatar

coolcarpartsonline

Totally Zenned

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Feb 2008
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1,386
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Re: Suddenly only get Paypal email but no order email

There have been issues with PayPal, No one seems to know what's going on. I am assuming your using IPN, the only advise you would get here is to switch to Express Checkout and try it.

Of course you should update to the latest Zen Cart.

2 Jun 2011, 2:49 AM
#3
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
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63,513
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176

Re: Suddenly only get Paypal email but no order email

Your store is most likely not receiving the communications from PayPal's server to tell it that the order has been placed and paid for.
Extensive troubleshooting guidance is available here: http://www.zen-cart.com/wiki/index.php/PayPal

You really do need to be upgrading to the latest version of Zen Cart ASAP.

2 Jun 2011, 3:00 PM
#4
rackcrew avatar

rackcrew

New Zenner

Join Date:
Apr 2010
Posts:
3
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0

Re: Suddenly only get Paypal email but no order email

DrByte:

Your store is most likely not receiving the communications from PayPal's server to tell it that the order has been placed and paid for.
Extensive troubleshooting guidance is available here: http://www.zen-cart.com/wiki/index.php/PayPal

You really do need to be upgrading to the latest version of Zen Cart ASAP.

It's kind of strange, I get notice it has been paid for but not what the actual order is for. I'll have to contact Paypal.

I am building a new website with current version that will be online soon.

Thanks for the help.