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Forums / Built-in Shipping and Payment Modules / PayPal suddenly not letting customers checkout

PayPal suddenly not letting customers checkout

Started by commdiver on 7 Jun 2011, 11:22 AM · Views: 1,286

Results 1 to 5 of 5
7 Jun 2011, 11:22 AM
#1
commdiver avatar

commdiver

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PayPal suddenly not letting customers checkout

When a customer pays with PayPal (standard or express), they get the following message:

"At this time, we are unable to process your request. Please return to Company ABC and try another option."

Does anyone know how to solve this?

7 Jun 2011, 11:35 AM
#2
haredo avatar

haredo

Totally Zenned

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Re: PayPal suddenly not letting customers checkout

What version of zen cart are you using?
List any modules that you have downloaded?

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Zen Cart Certified hosting at myZenCartHost.com.

7 Jun 2011, 12:28 PM
#3
drbyte avatar

drbyte

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Re: PayPal suddenly not letting customers checkout

When did this "start" happening?

When you contacted PayPal about the message that PayPal is displaying on the PayPal pages, what did PayPal say?

.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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7 Jun 2011, 1:54 PM
#4
commdiver avatar

commdiver

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Re: PayPal suddenly not letting customers checkout

I am using Zen Cart 1.3.9h. I believe it started today because I started receiving error notification e-mails today. I have not gotten a reply back from PayPal, but will update you once I do. I use the following modules:

Contact reCAPTCHA
How Did You Hear About Us
Column Layout Grid for Product Listing
Column Divider Pro
Footer Menu
Zen Lightbox
Shopping Cart Sidebox with Checkout Button
Ultimate Cross Sell for Zen Cart
Better Together
Recover Cart Sales
Graphical Sales Report
Encrypted Master Password

7 Jun 2011, 2:06 PM
#5
drbyte avatar

drbyte

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Join Date:
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Re: PayPal suddenly not letting customers checkout

commdiver:

I started receiving error notification e-mails today.
Can you perhaps share what those emails say?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.