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Can't find the payment

Started by shredbetty on 9 Jun 2011, 7:16 PM · Views: 442

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9 Jun 2011, 7:16 PM

shredbetty

New Zenner

Join Date:: Jun 2011
Posts:: 1
Plugin Contributions:: 0

Can't find the payment

I received an order but the payment never got pushed thru to authorize.net. Any suggestions for receiving the payment? A partial visa # was on the order.

10 Jun 2011, 9:54 AM

stevesh

Black Belt

Join Date:: Feb 2005
Location:: Lansing, Michigan USA
Posts:: 19,793
Plugin Contributions:: 2

Re: Can't find the payment

It sounds like you have the Offline Credit Card module activated, and the customer used that. If you have authorize.net installed, you need to click Remove on the Offline module in admin.