Email Error: SMTP Error: The following recipients failed: Help :)

I am getting an error when trying to send an email to a customer as a test during setup.

1. E-Mail Transport Method smtpauth
2. SMTP Email Account Mailbox [email protected]
3. SMTP Email Mail Host mail.laidlawgifts.com
   4.SMTP Email Mail Server Port 26

Email Error: SMTP Error: The following recipients failed: (my personal email account as a test)

So... any idea what I need to fix?
I did try smtp instead of smtpauth but same error.
I confirmed the email host and port.

Help :blink:

Did you set an SMTPAUTH password?

Oh I forgot that line.. lol
Yes

SMTP Email Account Password ***********

I assume you mean that one?

Okay, as long as you've set the actual password for that mailbox in there.

Where is this website server sitting? Is it on your home computer? Or at a hosting company? (which one?)

It is a hosting company called hostbig.com

What port number do you use when you set up those same SMTP credentials in your own email client (ie: Outlook, or Thunderbird, for example)?
Has your hosting company instructed you to use a particular port number? 25 is the normal outgoing email port. Sometimes other ports, such as 26, are enabled in case 25 is blocked for spam-prevention reasons (a common practice with home internet providers ... which is partly why I asked if you were hosting from home).

Ok dont laugh.. lol
I can paste the configuration info from hostbig.com if needed.
The manual information states port 26
BUT
I did an automatic configuration of Outlook and I checked and its
465
That is just too weird.
I did a test in Outlook just now and it works.
I changed \SMTP Email Mail Server Port 465
and same error message.
I tried smtp and smtpauth as well.
Grrrrrr lol

I wonder what I am missing?
I tried to send to me test customer with my personal email which is a hotmail account AND tried to send to admin as well..
Same message about recipients.

I TRIED to set up my email a day or two ago using my rogers account and I got a different message about not connecting to the server. SO with a suggestion from another here, I changed my admin information to my store email account.
This time the message is different... its about the recipient this time.

That info help?
I hope something does ..lol
Krystine :ohmy:

Sounds like you'll have to go into some special debugging to figure out what's wrong with your SMTP Server's operation.

If you're testing emails sent by the storefront, put the following contents into a new file: /includes/extra_datafiles/email_debugging_on.php ```

Ok sloww reply but I am FINALLY working on this :)

Ok I created the file... done.
What do you mean by this>
"Then use the create-account option again"
You mean set up my email smtp info again, just repeat the information already existing?

Thanks :D

Create customer account?

Still guessing.. lol
NO clue where I would create an account or where I will see the status info .. lol

I thought you'd said it wasn't sending the email to test customers when you created them, hence the suggestion to try that operation again.

Basically I meant: do whatever it was you were doing to trigger the problem, so that it will try to send an email, and thus dump debugging information to the screen when the problem occurs.

Sorry, alot was going on and I was getting a bit overwhelmed.

The error occured when I was in the admin section, doing my first test email to my test customers. I used a secondary email of mine.

So I click preview first, then send... where would I see the info dumped?

I am going to try to set up a new customer to see if I get the error as well. If I do, I will add that file to the other directory and try another one.

Thank you so much for your patience :)

Does it happen ONLY when in the admin and using the Send Email option to just certain test customers?

Try setting it to '4' instead of '1':```

The error happens to all test customers.
Some are valid email addresses and some are fake email addresses.

This is the error I got when creating a new customer.
I have not changed it to a 4 yet.

SMTP -> ERROR: RCPT not accepted from server: 550-power.nsjet.com (laidlawgifts.com) [67.23.226.189]:34682 is currently not 550-permitted to relay through this server. Perhaps you have not logged into 550-the pop/imap server in the last 30 minutes or do not have SMTP 550 Authentication turned on in your email client.

Email Error: SMTP Error: The following recipients failed: afd##########################

Your server is blocked by the email server. ie: your email server is rejecting your webserver as someone allowed to send email thru that email server.
FIRST: You'll need to sort out the issue with your hosting company.
SECOND: AFTER you've talked to your hosting company, you may also want to read up on blacklists etc ... but if your site is brand new, then it's likely up to your hosting company to resolve your present problem.
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Understanding_Causes_Of_Lost_Emails

Thank you so much for your help.
I will contact them now.
Wish me luck :)