Media Manager clips broken -- using CEON URI Mapping

I have no problem uploading or linking my Media Manager files. My problem comes when I click on the media collection. For some reason, I get a 404 error. I'm certain that the files are where they should be (I've checked numerous times). :frusty: I've tried everything from modifying and/or removing media .htaccess and at best get a page that pulls up with a broken image icon.

I do have CEONs URI Mapping, and I've heard that sometimes this causes mods not to work. Is there anybody who has the Media Manager working?:cry:

Have you perhaps tried turning your URI Mapping addon OFF to test?

DrByte:

Have you perhaps tried turning your URI Mapping addon OFF to test?

Yes, I have tried turning off the module. In doing so, when I click on the Media Collection, I'm taken to the home page.

What's the URL?

DrByte:

What's the URL?

The Media Collection is here

While the site is in down-for-maintenance mode I can't do much other than guess.

So ... if you right-click on a media-collection link, and copy it to your clipboard and then open a new tab in your browser and paste it in, what does the URL look like?
Paste it here also.

DrByte:

While the site is in down-for-maintenance mode I can't do much other than guess.

So ... if you right-click on a media-collection link, and copy it to your clipboard and then open a new tab in your browser and paste it in, what does the URL look like?
Paste it here also.

Man, I'm so sorry! :oops: I made the store live for you. Wasn't thinking too clearly! The Url looks like this lowkeymusicentertainment.com/store/media/CantMakeYouLoveMe.mp3
:frusty:

Try this temporarily: Admin->Configuration->My Store->Missing Page Check ... set it to Off (and take note of what it was set to before you change it ... and mention it in your reply)
Then try clicking the link again.

If that doesn't make any difference, try renaming your /store/.htaccess file to htaccess_bad and try again (This further disables any URI mapping)
And then if that still doesn't work, do a similar renaming of your /store/media/.htaccess to htaccess_bad and try again (this disables security protections)

And of course ... use your FTP program to ensure that the file of that exact name (mixed upper-lower-case) actually exists on the server in that folder.

DrByte:

Try this temporarily: Admin->Configuration->My Store->Missing Page Check ... set it to Off (and take note of what it was set to before you change it ... and mention it in your reply)
Then try clicking the link again.

If that doesn't make any difference, try renaming your /store/.htaccess file to htaccess_bad and try again (This further disables any URI mapping)
And then if that still doesn't work, do a similar renaming of your /store/media/.htaccess to htaccess_bad and try again (this disables security protections)

And of course ... use your FTP program to ensure that the file of that exact name (mixed upper-lower-case) actually exists on the server in that folder.

Doc you're a genius, turning off the CEON mod, and renaming the store/.htaccess file did the trick! :clap::D
Here's the million dollar question; is there a way to turn the URI module back on and keep the media collection error free?

gradyscott:

Doc you're a genius, turning off the CEON mod, and renaming the store/.htaccess file did the trick! :clap::D
Here's the million dollar question; is there a way to turn the URI module back on and keep the media collection error free?
Sure: You'll have to fix whatever rules the CEON URI Mapping module had that aren't compatible with your media collection links. I suspect the .htaccess rewrite rules are the culprit. Perhaps the support thread for that module might be of help?

DrByte:

Sure: You'll have to fix whatever rules the CEON URI Mapping module had that aren't compatible with your media collection links. I suspect the .htaccess rewrite rules are the culprit. Perhaps the support thread for that module might be of help?

I'll check and give it a go. I noticed that for some reason, the URI module has caused conflicts with quite a few modules! :dontgetit

All of those addons that try to rewrite the URLs for human "friendliness" have reputations of breaking one thing or another.

The search engines don't need any such addons to work just fine with URLs generated by unaltered Zen Cart.

DrByte:

All of those addons that try to rewrite the URLs for human "friendliness" have reputations of breaking one thing or another.

The search engines don't need any such addons to work just fine with URLs generated by unaltered Zen Cart.

:D I can dig it! I found the culprit as well. In the store/.htaccess file
I was missing the rewrite rule for the Media folder. I inserted RewriteCond %{REQUEST_URI} !/media [NC] and turned everything back on. Everything works fine now!

In summation, one could say that if you have problems with the URI mod, check the rewrite rules. Doc, you saved a lot of headaches, and I'm glad you're willing to help this forum out :bigups:

Glad you got it sorted out!

DrByte:

Glad you got it sorted out!

I actually thought I had it figured out! I was sleepy and didn't further investigate. When I added a new clip, I got the blank page again :censored:

I renamed the store/media .htaccess file something different, and now everything is good. Is this .htaccess necessary, or can it be deleted?

gradyscott:

I actually thought I had it figured out! I was sleepy and didn't further investigate. When I added a new clip, I got the blank page again :censored:

I renamed the store/media .htaccess file something different, and now everything is good. Is this .htaccess necessary, or can it be deleted?

:oops::oops: My fault, an employee was messing with the .htaccess files and to cover installed a fresh clean version from our database. This version didn't have the <FilesMatch "(^swfobject.js$|^audio_player_standard_gray.swf$|.*.(mp3|mp4|swf|avi|mpg|wma|rm|ra|ram|wmv)$)" > in it. I noticed that if this line isn't there or the audio player isn't allowed, you'll get the broken page! :shocking::shocking: