USPS International to Canada

So today I received an email from a Canadian customer. He is getting the following error.

"We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance.
(Please check that your Zip Code is entered correctly.)"

I made sure I had installed the latest usps.php file. In fact i uninstalled and reinstalled to make sure that I was using it. I have not had any problems with this until today, prior to that it had been working flawlessly. I have made no recent changes to my cart. I tried logging in as other canadian customers I have and no dice. I then tried logging in as customers from Australia, Austria, and Belgium. These worked without difficulty. Any one have similar issues or not? Any ideas?

Mike

The last I heard, the Canadian Postal service is on strike and the U S Postal Service is not accepting mail for Canada except Express Mail.

I believe the USPS shut down quoting rates to Canada on their servers as I observed the same problem when they went on strike.

I don't think you have a problem with your configuirations and think it will all come back when the strike is over.

Their postal service is on strike right now for the **entire **country... The USPS will *not *accept any new mail destined for there until it's over. So... there's no quote since there's no service. (and going UPS is $$$$$$$$ - so that's out!)

I've added a quick blurb on our site explaining that to our Canadian shoppers... but still they write saying they can't check-out. I guess the strike;s not a big deal to most of them if they don't even know about it! :shocking:

UPS is working with:

United Parcel Service (1 x 0.06lbs) (Worldwide Express Plus) $118.32
United Parcel Service (1 x 0.06lbs) (Worldwide Express) $71.92
United Parcel Service (1 x 0.06lbs) (Worldwide Saver) $69.14
United Parcel Service (1 x 0.06lbs) (Worldwide Expedited) $67.51
United Parcel Service (1 x 0.06lbs) (Canada Standard) $17.79

USPS is working with:

United States Postal Service (1 x 0.06lbs) (Global Express Guaranteed (GXG) (1 - 3 business days)) $35.50
United States Postal Service (1 x 0.06lbs) (Global Express Guaranteed Non-Document Rectangular (1 - 3 business days)) $35.50
United States Postal Service (1 x 0.06lbs) (Global Express Guaranteed Non-Document Non-Rectangular (1 - 3 business days)) $35.50
United States Postal Service (1 x 0.06lbs) (USPS GXG Envelopes (1 - 3 business days)) $35.50

This is from the USPS service updates page. I guess I didn't know about the strike. It looks like it may be over tomorrow though. Thanks for the help.

Due to the expectation by Canada Post officials that the strike by the Canadian Union of Postal Workers will last until at least sometime next week, the U.S. Postal Service will suspend accepting mail destined to Canada on Saturday, June 18, 2011, 11:59 p.m. CDT — with the exception of Global Express Guaranteed shipments.

As a convenience to USPS customers and to minimize service disruptions, the USPS arranged to accept mail destined for Canada as long as possible. The USPS will continue to closely monitor the strike situation. Once Canada Post resumes operations, post offices will again accept mail for Canada and resume processing any Canadian-destined mail currently held in the USPS network.

To avoid service disruptions or delays — regardless of the duration of the strike at Canada Post — U.S. Postal Service customers can continue to send letters and packages via the Postal Service's Global Express Guaranteed (GXG) service. GXG is a premium, date-certain international shipping option with international transportation and delivery by FedEx Express. GXG is available online at https://www.usps.com and at thousands of participating retail locations throughout the United States.

Even though the strike is officially over and the USPS has begun to accept packages again, I'm still getting the same error as well.

Anyone else still experiencing this problem?

I am getting:

United States Postal Service (1 x 1.10lbs) (Global Express Guaranteed (GXG)** (1 - 3 business days)) $59.75
United States Postal Service (1 x 1.10lbs) (Global Express Guaranteed Non-Document Rectangular (1 - 3 business days)) $59.75
United States Postal Service (1 x 1.10lbs) (Global Express Guaranteed Non-Document Non-Rectangular (1 - 3 business days)) $59.75
United States Postal Service (1 x 1.10lbs) (USPS GXG Envelopes** (1 - 3 business days)) $59.75
United States Postal Service (1 x 1.10lbs) (Express Mail International (3 - 5 business days)) $36.15
United States Postal Service (1 x 1.10lbs) (Express Mail International Flat Rate Envelope (3 - 5 business days)) $26.95
United States Postal Service (1 x 1.10lbs) (Express Mail International Legal Flat Rate Envelope (3 - 5 business days)) $26.95
United States Postal Service (1 x 1.10lbs) (Priority Mail International (6 - 10 business days)) $23.10
United States Postal Service (1 x 1.10lbs) (Priority Mail International Large Flat Rate Box (6 - 10 business days)) $35.50
United States Postal Service (1 x 1.10lbs) (Priority Mail International Medium Flat Rate Box (6 - 10 business days)) $27.95
United States Postal Service (1 x 1.10lbs) (Priority Mail International Small Flat Rate Box** (6 - 10 business days)) $11.95
United States Postal Service (1 x 1.10lbs) (Priority Mail International DVD Flat Rate Box** (6 - 10 business days)) $11.95
United States Postal Service (1 x 1.10lbs) (Priority Mail International Large Video Flat Rate Box** (6 - 10 business days)) $11.95
United States Postal Service (1 x 1.10lbs) (Priority Mail International Flat Rate Envelope** (6 - 10 business days)) $11.95
United States Postal Service (1 x 1.10lbs) (Priority Mail International Legal Flat Rate Envelope** (6 - 10 business days)) $11.95
United States Postal Service (1 x 1.10lbs) (Priority Mail International Padded Flat Rate Envelope** (6 - 10 business days)) $11.95
United States Postal Service (1 x 1.10lbs) (Priority Mail International Gift Card Flat Rate Envelope** (6 - 10 business days)) $11.95
United States Postal Service (1 x 1.10lbs) (Priority Mail International Small Flat Rate Envelope** (6 - 10 business days)) $11.95
United States Postal Service (1 x 1.10lbs) (First-Class Mail International Package** (Varies by country)) $6.60
United States Postal Service (1 x 1.10lbs) (First-Class Mail International Large Envelope** (Varies by country)) $6.02