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order number issue

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27 Jul 2011, 4:12 PM
#1
latitude58 avatar

latitude58

New Zenner

Join Date:
Jul 2011
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8
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0

order number issue

I am using the latest version of ZC. When a customer places an order for a walk-in pickup, it creates an order number just fine. However, when a customer places and order/makes a purchase using PayPal, it does not create an order number. Any suggestions????:shocking:

28 Jul 2011, 3:44 AM
#2
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
176

Re: order number issue

That's a symptom of using the PayPal Website Payments Standard/IPN module but PayPal is having problems telling your server about the new order. In such cases your server will never know about the order until PayPal's notification completes. There are all kinds of steps involved in troubleshooting that.

Your BEST solution is to click Remove on the PayPal Website Payments Standard module, and click Install on the PayPal Express Checkout module and set it up according to the instructions: https://www.zen-cart.com/getpaypal

If, however, you decide that you want to continue using the old "Standard" method that was never designed for database-driven shopping cart sites, you can go through all the following steps to attempt to sort out your problem. It will NOT guarantee that it will work though. Better to use Express Checkout instead.
http://www.zen-cart.com/wiki/index.php/PayPal