Re: Suddenly customers cannot login unless Recreate Session is False

27 Jul 2011, 7:21 PM

#1

New Zenner

Join Date:: Jul 2011
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Re: Suddenly customers cannot login unless Recreate Session is False

Hi,
Re: http://www.zen-cart.com/forum/showthread.php?t=180742
I seem to be having the exact same problem but not sure how to go about fixing it. Could anybody point me in the right direction.

https://www.directinsupply.com

Any help would be appreciated...Thanks

27 Jul 2011, 8:47 PM

#2

Kim

Obaa-san

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Re: Re: Suddenly customers cannot login unless Recreate Session is False

Have you done the things in the posts above?

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

27 Jul 2011, 8:54 PM

#3

chance2546

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Re: Re: Suddenly customers cannot login unless Recreate Session is False

sorry...i should of been more specific...i need help locating (cache directory /httpdocs/store/cache/)...i was going to look here but cant figure out how to get there

28 Jul 2011, 2:57 AM

#4

chance2546

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Re: Re: Suddenly customers cannot login unless Recreate Session is False

Can anybody help me here...I am completely lost and have no idea where to even start to resolve this...sorry if this is a dumb question but i have no idea...i understand how to change the dir_fs_sql_cache...just not sure what to change it to or if thats even my problem for sure...is there a better place to post this to or is this good?...sorry I'm new

28 Jul 2011, 3:14 AM

#5

drbyte

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Re: Re: Suddenly customers cannot login unless Recreate Session is False

Why do you need to change the cache folder? Did you suddenly move your site or something?

More importantly, what EXACT symptoms are YOU experiencing that brought you here asking for help? What's the problem that you're really trying to solve?

.
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28 Jul 2011, 4:33 AM

#6

chance2546

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Re: Re: Suddenly customers cannot login unless Recreate Session is False

ok...i seem to be having the same problem as above...customers cant login unless I set recreate sessions to false...which I wouldnt of even known to try if I wouldnt of seen this post. But i guess I should mention that I havent recently upgraded or moved my site or anything. has been working fine all along...the only thing i think that has changed was I installed the column layout grid and my rediculous hosting company keeps screwing up my ssl certificate but I dont know if that has anything to do with it.

28 Jul 2011, 4:51 AM

#7

drbyte

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Re: Re: Suddenly customers cannot login unless Recreate Session is False

chance2546:

and my rediculous hosting company keeps screwing up my ssl certificate but I dont know if that has anything to do with it.
It most certainly does.

A problem that "suddenly" starts after you or the hosting company changes SSL details points quite directly at that change as being the root problem to fix.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

28 Jul 2011, 4:53 AM

#8

drbyte

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Re: Re: Suddenly customers cannot login unless Recreate Session is False

Moderator note: Posts split off into their own discussion.

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Zen Cart - putting the dream of business ownership within reach of anyone!
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

28 Jul 2011, 10:16 PM

#9

chance2546

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Re: Re: Suddenly customers cannot login unless Recreate Session is False

ok...the hosting company finally got the ssl certificate installed right and it is working....however I am still having the same login trouble as before...only works when recreate sessions is set to false...i installed sql patches when adding the product grid layout...is there anyway that this could of messed anything up and how could I check? Thanks

28 Jul 2011, 10:35 PM

#10

drbyte

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Re: Re: Suddenly customers cannot login unless Recreate Session is False

The place I would start is this:
Do a clean new install (perhaps into a new folder+new database) and test it before you go adding ANYTHING to it. Then start adding/changing the things you changed, and determine what's breaking it.

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Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.