Zen Cart Logo
Forums / PayPal Express Checkout support / user is returned to checkout after payment, and cart still holds the order

user is returned to checkout after payment, and cart still holds the order

Started by keneso on 10 Aug 2011, 3:15 PM · Views: 1,825

Results 1 to 11 of 11
10 Aug 2011, 3:15 PM
#1
keneso avatar

keneso

Totally Zenned

Join Date:
May 2009
Posts:
1,273
Plugin Contributions:
3

user is returned to checkout after payment, and cart still holds the order

Hi,

v 1.3.9h
tesoreriabahai dot org
login box, and admin profiles mod installed

I made a few tests trying the paypal express module, product selection, and quantity are ok, when I pick the paypal payment, and click "continue", it takes me to confirm order page, and confirm I am redirected to paypal's site, where I am prompted to choose the card, I do so fille in the info requested, and then click on review order, which brings me to the final page (paypal) where I clik on "pay", after this I am taken back to the checkout page, and I see the cart, and amount have not been cleared.

I check at paypal account, and no funds were credited.
I called paypal, and they say the transaction didn't go thru, but they can't know why.
I called the bank, and they say no trace of transaction, and that it may take some time for paypal to clear, and debit the card.

What is going, better yet, NOT going on?
Is it some misconfiguration by me, paypal, or is my cc/bank?

Thank you

Benessere Ambra e Shungite | Wellbeing - Amber and Shungite

10 Aug 2011, 5:19 PM
#2
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,515
Plugin Contributions:
176

Re: user is returned to checkout after payment, and cart still holds the order

Does this problem happen to all orders?
Do you have PayPal debug log-to-file enabled? If not, please enable it and do another transaction. Then download the log files, zip them, and share a link where I can download the zip for analysis.
http://www.zen-cart.com/forum/showthread.php?t=61199

I'm guessing it's related to the other configuration changes you've made which might be causing a currency or tax calculation problem.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

10 Aug 2011, 7:55 PM
#4
Kim avatar

Kim

Obaa-san

Join Date:
Jun 2003
Location:
West Coast, North America
Posts:
26,692
Plugin Contributions:
0

Re: user is returned to checkout after payment, and cart still holds the order

Are you trying to test using your own credit card?

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

10 Aug 2011, 9:13 PM
#6
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,515
Plugin Contributions:
176

Re: user is returned to checkout after payment, and cart still holds the order

The log file location is explained in the thread from the link I posted earlier.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

10 Aug 2011, 9:32 PM
#7
keneso avatar

keneso

Totally Zenned

Join Date:
May 2009
Posts:
1,273
Plugin Contributions:
3

Re: user is returned to checkout after payment, and cart still holds the order

Sorry DrByte, I totally missed it ... will change glasses ... I'll test again, and post back.

Benessere Ambra e Shungite | Wellbeing - Amber and Shungite

10 Aug 2011, 9:38 PM
#8
Kim avatar

Kim

Obaa-san

Join Date:
Jun 2003
Location:
West Coast, North America
Posts:
26,692
Plugin Contributions:
0

Re: user is returned to checkout after payment, and cart still holds the order

Is that card associated with your PayPal account? If so, PayPal will not allow you to use it and will cause the problem you are seeing.

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

10 Aug 2011, 9:53 PM
#9
keneso avatar

keneso

Totally Zenned

Join Date:
May 2009
Posts:
1,273
Plugin Contributions:
3

Re: user is returned to checkout after payment, and cart still holds the order

No Kim, it is not associated.

Here are the logs, I hope they are the good ones.
** link removed **

On the log file you'll see this
"L'indirizzo selezionato su PayPal non è un indirizzo Confermato. Per cortesia, torna a PayPal e scegli o aggiungi un indirizzo confermato e poi prova nuovamente."
Which translates to:
The address selected on paypal is not a confirmed address. Please, go back to paypal, and choose, or add a confirmed address, and try again.

Benessere Ambra e Shungite | Wellbeing - Amber and Shungite

11 Aug 2011, 3:50 AM
#10
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,515
Plugin Contributions:
176

Re: user is returned to checkout after payment, and cart still holds the order

keneso:

The address selected on paypal is not a confirmed address. Please, go back to paypal, and choose, or add a confirmed address, and try again.
Apply this simple fix: http://www.zen-cart.com/forum/showpost.php?p=1019237&postcount=26

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.