Some e-mails send out and others do not!

Hello dear friends,

I have a weard thing going on with e-mails...

All direct e-mails, welcome e-mail, newsletter e-mail, e-mail trough the contact us form, forgotten password ... send out OK

All other mail does not!

The most important: New Order, doesnt send both for customer and i don't recieve the copy!

For the welcome mail it's another thing... the customer recieves the Welcome e-mail, but I don't recieve the copy of the account creation e-mai...

Anyone have a clue?

Please help guys!

Please anybody have a clue?

Check your spam box.
This was happening to me and I found out that the messages where going into my spam box because the initial login email that the customers provided were incorrect so their Order Conformation & Welcome Letter was in my spam box.

It's not in the spam!

Any other suggestions?

Hey c'mon people!

Don't leave me stranded here!

PLEASE HELP!

Please peope!!!

I beg you!

Help!

More clues... I can see the e-mails that aren't recieved in the "E-mail Archive Manager" and they appear as sent.. but when I try to resend I get an error:

Could not instantiate mail function. Please check Admin->Configuration->Email Options->Email Transport.

So, you're saying that emails suddenly stopped arriving, and now you're in some sort of major crisis and about to have a heart attack?

When did this problem suddenly start happening? What changed around that time? hosting company change something on the servers? you change something in your store? you send out mass email blast and get blacklisted? hosting company change spam policies? etc etc etc etc etc

Also, when you click the Reply button below, as you've done several times in this thread, please read the Posting Tips section that you've ignored each time, and include the answers to those questions here. You'll get help much faster that way. Without enough information nobody wants to spend their precious time guessing at your issue nor asking you to give the information that's already asked for when you're posting. Sorry if you find that offensive, but the information really is important.

Also, have you read the following related articles? What happened when you applied the information you learned?
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Understanding_Causes_Of_Lost_Emails

Hi DrByte I'm glad you saw this thread...

Sorry that you had to yell at me -- I deserved it!

The answer to your questions:

When did this problem suddenly start happening? - after I duplicated a previous store to a new domain with chamges only to the visual side of the shop!
What changed around that time? - Nothing that I know of...
hosting company change something on the servers? - No, I had aconversation with them today... nothing has changed for the passed months!
you change something in your store? - nope... exept some theme parts and store name
you send out mass email blast and get blacklisted? - no never done that
hosting company change spam policies? - no, it's the same

Also, have you read the following related articles? What happened when you applied the information you learned?
http://www.zen-cart.com/wiki/index.p...Email_Problems
http://www.zen-cart.com/wiki/index.p...Of_Lost_Emails

• I did all of that... nothing helped!

To summarizze what i know right now:

All direct e-mails, welcome e-mail, newsletter e-mail, e-mail trough the contact us form, forgotten password ... send out OK

All other mail does not!

The most important: New Order, doesnt send both for customer and i don't recieve the copy!

For the welcome mail it's another thing... the customer recieves the Welcome e-mail, but I don't recieve the copy of the account creation e-mail...

.................

All e-mails are in the "E-mail archive manager" but when I try to resent the problematic ones I get an error: Could not instantiate mail function. Please check Admin->Configuration->Email Options->Email Transport. - My hosting company only supports PHP which is the method I've chosen!

Hosting company checked their mail server logs and confirmed that the problematic mail is nowhere to be found on their mailserver!

Any help will be highly appreciatde!

THANK YOU in advance!

Both the order confirmation email and the extra copy of account creation email require you to enter the email address to send to....Without sounding stupid, you have checked those fields and emails are correct?

Yep, I entered the e-mail adress in all places...

Because the account where the email is sent from ad the account it's sent to were the same, I even tryed changing the recieve adres to a web-based one outside my hosting and it didn't work again!

DKunev:

My hosting company only supports PHP which is the method I've chosen!
Um ... that's likely your problem.
Many spam-detection engines will flag emails that originate directly from a PHP script on a server without any authentication.
If you switch to SMTPAUTH and set up your email account's username/password/port/etc using the settings at the bottom of that same screen, then you'll bypass that category of flagging.

The problem is that my hosting company ONLY supports PHP as the transport method...

I don't really have a choise there...

The thing is that everithing worked fine a month ago wit the same settings!

Is there a way to override the emails sistem files in my instalation with fresh ones from a new zen install? Maybe something went wrong?!

Thanks

DKunev:

The problem is that my hosting company ONLY supports PHP as the transport methodNo, that's not true.

You have an email mailbox, right? And you use a username and password to login to the mailbox for sending and receiving email, right?
Choose SMTPAUTH in Zen Cart and tell Zen Cart the same username+password, and then Zen Cart will send emails from that mailbox, instead of the emails being sent from Apache+PHP on the webserver. That way they're authenticated and much less likely to look like spam.

DKunev:

The thing is that everithing worked fine a month ago wit the same settings!Okay, then since Zen Cart didn't change anything on your server, that means either you or someone with access to your server did. Most likely your hosting company changed something or their spam-detection engine got some auto-update that's trapping things that it didn't trap before.

So, you can either listen to us, or you can listen to your hosting company. Thus far it seems like you're only asking us, but listening to your hosting company. That's not going to solve anything.

Im not triyng to oppose your advice to waht my hosting says... I' just triygn to solve the email issue...

I talked before with the hosting and they said only PHP...

Never the less today after some tryouts:

Sending with SMTP on port 80 I get error: "The following From address failed: [email protected]" - no mail goes out!

Sending with PHP I get error: "Could not instantiate mail function. Please check Admin->Configuration->Email Options->Email Transport." - only probematic mail described above doesen't go out, all other mail is OK

Sending with SMTP on port 25 I get error: "SMTP Error: Could not connect to SMTP host." - no mail goes out!

I oeverwrote the functions_email file with a fresh one... It didn't help...

I'm going to die... My shop is live and this is spoiling everithing!

Please help!

I'm going to die

No, you're not. You'll find that the people who might try to help are put off by constant "bumping" of your posts (which is against forum rules) and by hysterical reactions forseeing the end of the world as we know it. So calm down, drink less coffee.

Some hosts, a very few, do not provide SMTP services. If you have one of those then you are with the wrong hosting company. You said that you have no choice and have to stay with them - well, there's always a choice. It's up to you.

With regard to the PHP mail function I would normally say that a "cannot instantiate" message would indicate a corrupt file - but not in this case as some of your messages are going out.

How many emails are you trying to send at one time? Are the messages that do go out the first batch in the queue, or are they randomly intersperced amongst a list of messages? If the former then your host may well have a lmit on the number of emails that can be sent within a 1 hour period. If the latter - then I cannot explain that behaviour.

Vger

Thanks Vger!

Even If I try to send one of the problematic ones it doesen't go out... Normaly it's not more than two at a time one for the customer and my copy...

Stranger is that when a customer makes a new account his mail goes out but my doesen't...

I have a choise of other hosting companyes but i need to be shure that its their fault before i start a big change... and so far I don't know where the problem is?!

Why only some of the mail? Why did it work with the same configuration a month ago? I've tried changing all of the options and it didn't work... I'll have a conversation with my host again...

I just don't know...

Thanks aniway!

DKunev:

Sending with SMTP on port 80 I get error: "The following From address failed: [email protected]" - no mail goes out!

Sending with PHP I get error: "Could not instantiate mail function. Please check Admin->Configuration->Email Options->Email Transport." - only probematic mail described above doesen't go out, all other mail is OK

Sending with SMTP on port 25 I get error: "SMTP Error: Could not connect to SMTP host." - no mail goes out!

What email program do you use to read and send emails on your own computer for that particular email address?
In that program, you have to configure it to access the email server so that it can send emails. It's those same settings that you need to enter into Zen Cart.
The SMTP Server name is the SMTP outbound email host address.
The username/password are pretty clear.
The SMTP Port Number is the same as the SMTP outbound email port address in your email program. Normally it's port 25, but if your host is using something else, you'll need to use that number instead. Sometimes 26 is available as an alternate.

OMG DrByte!

I cannot explain how thankfull I am!!!!

I just changet to port 26 and it worked!!!!!!!!!!!!!!!!!!!!1

THANK YOU a thousand times! YOU are the best!