Site maintenance: Sun 15 Nov, from 12:00 UTC, about 4–6 hours. Details

This cutover relies on some testing that is still incomplete so may be cancelled at short notice

Forums / Managing Customers and Orders / Problem with Customer Details gathered

Problem with Customer Details gathered

Started by gigics on 17 Aug 2011, 11:53 AM · Views: 625

Results 1 to 4 of 4
17 Aug 2011, 11:53 AM
#1
gigics avatar

gigics

New Zenner

Join Date:
May 2011
Posts:
17
Plugin Contributions:
0

Problem with Customer Details gathered

I am brand new to Zen Cart and using the latest version. I have been successful with US customers but when a customer from Denmark registered she couldn't leave the "State" field blank - but there is no "state" in Denmark. She put in "none" and PayPal won't let her check out.

All of my products are downloads so I don't need the address anyway. I removed State through the admin and now my US customers can't check out. PayPal is giving them a message that the address is incorrect.

Since I don't need the address, is there a way around this? If anyone has suggestions, please be very specific as I don't know anything about programming and I am only just learning my way around the admin tools.

Thanks in advance for your help.
GiGi

17 Aug 2011, 2:38 PM
#2
ajeh avatar

ajeh

Oba-san

Join Date:
Sep 2003
Location:
Ohio
Posts:
62,757
Plugin Contributions:
1

Re: Problem with Customer Details gathered

You could change the Configuration ... Minimum Values ... for the State:

State
Minimum length of state

Try setting that to 0 and where you have Zones defined, such as the defaults for the United States, it will require a selection for the State and for countries without the Zones defined it will allow the blanks ...

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
Officially PayPal-Certified! Just click here

Try our Zen Cart Recommended Services - Hosting, Payment and more ...
Signup for our Announcements Forums to stay up to date on important changes and updates!

17 Aug 2011, 2:48 PM
#3
gigics avatar

gigics

New Zenner

Join Date:
May 2011
Posts:
17
Plugin Contributions:
0

Re: Problem with Customer Details gathered

Ajeh:

You could change the Configuration ... Minimum Values ... for the State:

Try setting that to 0 and where you have Zones defined, such as the defaults for the United States, it will require a selection for the State and for countries without the Zones defined it will allow the blanks ...

Wow - that is so simple the way you explained it but I would never have found that without your help.

Thank you so much!!!!
GiGi

17 Aug 2011, 2:54 PM
#4
ajeh avatar

ajeh

Oba-san

Join Date:
Sep 2003
Location:
Ohio
Posts:
62,757
Plugin Contributions:
1

Re: Problem with Customer Details gathered

You are most welcome ... thanks for the update that this is working for you ...

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
Officially PayPal-Certified! Just click here

Try our Zen Cart Recommended Services - Hosting, Payment and more ...
Signup for our Announcements Forums to stay up to date on important changes and updates!