Order lost v1.3.8

Hi I have had an order but in my admin the client is there but not the order I know this as I have the paypal payment in my account.
How do I find the order.
I'm on Zen Cart 1.3.8a

Start by checking the threads in the Similar Threads section at the bottom of the page. Then you need to upgrade immediately as 1.3.8 is vulnerable to some serious security problems.

Hi Ok I have up graded. now is there any way to add an order for a client with out paying for it via paypal as he has payed and the order was lost.:frusty:

You can enable the Check/MoneyOrder module and use that to place the order over again. And then click Remove on that module if you don't wish to offer that method to others.

And then to prevent the problems you've had with the PayPal IPN module, click Remove on that module and click Install on the Express Checkout module and configure it https://www.zen-cart.com/getpaypal

DrByte:

You can enable the Check/MoneyOrder module and use that to place the order over again. And then click Remove on that module if you don't wish to offer that method to others.

And then to prevent the problems you've had with the PayPal IPN module, click Remove on that module and click Install on the Express Checkout module and configure it https://www.zen-cart.com/getpaypal

Thank you for that.

Ok now I'm not happy again, a new client placed an order and there is nothing in my orders but I can see what he has ordered as it tells me in my paypal just as well I added this to my paypal account.

How do I solve this issue please I have updated to the latest zencart but when I do an order myself it all works fine.

So, what version of Zen Cart are you using now? ie: Go to Admin->Tools->Server Info, and copy-and-paste the Zen Cart Version information, including Zen Cart Database Version and Version History.

And is the Express Checkout module enabled? Or still IPN/Website Payments Standard?

DrByte:

So, what version of Zen Cart are you using now? ie: Go to Admin->Tools->Server Info, and copy-and-paste the Zen Cart Version information, including Zen Cart Database Version and Version History.

And is the Express Checkout module enabled? Or still IPN/Website Payments Standard?

Server Information
Server Host: na
(216.67.234.162) Database Host: localhost (127.0.0.1)
Server OS: Linux 2.6.18-238.19.1.el5 Database: MySQL 5.0.92-community
Server Date: 09/12/2011 22:49:40 Database Date: 09/12/2011 22:49:16
Server Up Time: 22:49:16 up 2 days, 16:13, 0 users, load average: 1.54, 1.36, 1.24 HTTP Server: Apache/2.2.17 (Unix) mod_ssl/2.2.17 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 mod_jk/1.2.30
PHP Version: 5.2.15 (Zend: 2.2.0) PHP Memory Limit: 128M PHP Safe Mode: Off
PHP File Uploads: On Max Size: 2M POST Max Size: 8M
Database Data Size: 436 kB Database Index Size: 460 kB

Zen Cart 1.3.9h
Database Patch Level: 1.3.9h
v1.3.9h [2011-08-28 00:14:18] (Version Update 1.3.8->1.3.9h)
v1.3.9h [2011-07-20 15:19:33] (Version Update 1.3.8->1.3.9h)
v1.3.8 [2010-02-23 12:03:14] (Fresh Installation)

I hope this is what you asked for. ow and I have both on at the mo.
PayPal Website Payments Standard (IPN) and Check/MoneyOrder module

Yes, that's good for the version information.

Now, what about PayPal. Which modules are active under Admin->MOdules->Payment ?

DrByte:

Yes, that's good for the version information.

Now, what about PayPal. Which modules are active under Admin->MOdules->Payment ?

PayPal Website Payments Standard (IPN) and Check/MoneyOrder module only

Clearly your server is having trouble receiving alerts of new payments from PayPal's servers. That's one of the shortcomings of PayPal's IPN architecture.

So, if you switch to using Express Checkout as I directed you two weeks ago, you'll stop having those problems.

DrByte:

Clearly your server is having trouble receiving alerts of new payments from PayPal's servers. That's one of the shortcomings of PayPal's IPN architecture.

So, if you switch to using Express Checkout as I directed you two weeks ago, you'll stop having those problems.

Ok I have done that but why on the list of payment on Express checkout it is saying pending. and I need to test this is there a way to do this. sorry

The "Order Status" column on the Admin->Modules->Payment screen is ONLY telling you what status the orders will be placed into when that payment method is used to complete an order.
It's NOT telling you that the module is pending or anything like that.

However, if it's saying Pending, then that means you've either got the module set into "Authorize Only" (instead of Final Sale) mode in its settings, or you've specifically set the Order Status setting within the module to Pending. The default is Processing and Final Sale, which is what I'd recommend you use.
The only reason to use Authorize-Only is if you plan to ship products several days/weeks after the order is placed instead of immediately.

Ok thank you for that info. so is there no way to find this lost invoice. and alco I am using the paypal account for othe web site like ebay would that have any thing to do with it but I have never had an issue before. Thank you for your help.

raf696:

Ok thank you for that info. so is there no way to find this lost invoice.There are various ways:
a) fastest and easiest: contact the customer and ask for details
b) login as the customer and look at their shopping-cart (maybe install the master password addon to do this)
c) install the paypal-sessions-viewer addon which can look at IPN data, although this addon will be useless once switching to Express Checkout, and should be deleted then.

raf696:

and alco I am using the paypal account for othe web site like ebayZen Cart doesn't care about that. It can happily co-exist with other sites using the same account.

Ok thank you for you help, sorry its took so long to reply but it was 2am and just got back from work now, just wanted to say thank you for your help.