Forums / General Questions / The email form on "contact us" can't submit, why?

The email form on "contact us" can't submit, why?

Started by rabarrig on 1 Jul 2011, 8:12 AM · Views: 4,577

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17 Jan 2012, 8:55 PM
#21
keekee avatar

keekee

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The email form on "contact us" can't submit, why?

Yes I have been over and over that with the host and all they keep coming back with is the ssl is pointing to the right place.

I'm thinking of moving because I cannot seem to get them to understand there is even a problem on their end and I don't know enough to tell them what needs set how.

Going to go see if I got something from the contact us.

Maybe I need to clean my cache and cookies cause when I tried the form I got the same errors I had been getting.

May all beings give and receive compassion, Live free from fear, And dwell in peace. - author
unknown

17 Jan 2012, 10:01 PM
#22
drbyte avatar

drbyte

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Re: The email form on "contact us" can't submit, why?

"pointing to the right place" is another matter altogether, and where it's pointing is of course not the problem.

Tell the host that the SSL is enabling itself all the time, instead of only when requested.

Show them that if they go to http://your_site.com that it's INCORRECTLY auto-redirecting itself to https://...

And if the person you're speaking with can't comprehend that, ask to speak to their supervisor.

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18 Jan 2012, 12:43 AM
#23
keekee avatar

keekee

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Re: The email form on "contact us" can't submit, why?

Digging around in the control panel I pulled up the certificate and there is a setting that says...
http > https yes or no
disable http yes or no.

I know not to disable http but I think yes or no on the first one will change what is happening.
So I ask about which that should be set to.
Waiting on their answer.

Oh they already told me the SSL covers all the site on virtual host.

Didn't mean to hijack this.
I still gotta figure out that template problem where to go fix it on the contact us.

May all beings give and receive compassion, Live free from fear, And dwell in peace. - author
unknown

19 Jan 2012, 9:37 PM
#24
keekee avatar

keekee

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Re: The email form on "contact us" can't submit, why?

After going in circles I finally got the host to change some DNS settings in addition to my own the http stopped flipping to https and now the contact us form says your message has been sent.

Almost there :) Have to get things right to receive the emails.

May all beings give and receive compassion, Live free from fear, And dwell in peace. - author
unknown