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Gift Certificate sending 25 emails; only one to customer

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1 Sep 2011, 6:43 PM
#1
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abran1984

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Gift Certificate sending 25 emails; only one to customer

Every time we send an online gift certificate out through zencart it generates 25 codes, only one gets sent to the customer and the other 24 bounce back into my email as undeliverable. We had to send 3 certificates today and I ended up with over 70 undeliverable messages in my inbox. A while back it only generated 7 codes and briefly it was generating 13.

I'm running Zen Cart 1.3.9h

1 Sep 2011, 9:16 PM
#2
ajeh avatar

ajeh

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Re: Gift Certificate sending 25 emails; only one to customer

Could you give a step by step break down of how you are sending a Gift Certificate out?

Linda McGrath
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8 Sep 2011, 12:47 AM
#3
abran1984 avatar

abran1984

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Re: Gift Certificate sending 25 emails; only one to customer

Under Gift Certificate/Coupons I click on Mail Gift Certificate. For Customer I choose Please Select because the email I send it to is usually someone other than a customer already in our database. <--I always thought that was odd that that was a required field. In the email to section I put the email address then I fill out the subject and amount and message. I click on send message and then I confirm. We double check that it was sent out by going to Gift Certificates Sent and there you can see that it creates a bunch of codes, but only one gets sent to the email.

8 Sep 2011, 12:59 AM
#4
ajeh avatar

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Re: Gift Certificate sending 25 emails; only one to customer

Does it send numerous NEW emails with GVs ...

Or, is it showing you the OLD GVs previously sent and 1 NEW GV just sent?

Linda McGrath
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13 Sep 2011, 1:20 AM
#5
abran1984 avatar

abran1984

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Re: Gift Certificate sending 25 emails; only one to customer

It sends me numerous failed delivery emails they say undeliverable address and then it sends 1 successful one to the recipient.

13 Sep 2011, 1:23 AM
#6
ajeh avatar

ajeh

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Re: Gift Certificate sending 25 emails; only one to customer

Is this a clean install of v1.3.9h or an upgraded version?

Linda McGrath
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13 Sep 2011, 1:24 AM
#7
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abran1984

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Re: Gift Certificate sending 25 emails; only one to customer

upgrade :) upgraded from 1.3.7

13 Sep 2011, 3:32 AM
#8
ajeh avatar

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Re: Gift Certificate sending 25 emails; only one to customer

I would recheck the files with something like Beyond Compare and make sure that they are all current and up to date and that nothing was over looked ...

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
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