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Checkout with Overseas Customers Prob

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4 Sep 2011, 7:57 AM
#1
kahlia avatar

kahlia

New Zenner

Join Date:
Jun 2011
Posts:
9
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Checkout with Overseas Customers Prob

Hi :)

I am having a problem with my checkout that I can't figure out.

v1.3.9h

I am based in New Zealand and have flat rate postage for NZ customers. That works fine with NZ shipping addresses and customers. Have never had a problem with that.

My problem is overseas customers. I have some Australian customers that are unable to get past step 1 in the checkout. This is on table rate shipping.

I have also asked a few friends in Australia to test the checkout and have also made an account myself with my address from when I lived in Australia, nothing works.

It simply keeps refreshing the first step of checkout.

I have googled and searched the forums and done everything that everyone has had a problem with to fix it. Have re-entered my API paypal settings, quadruple checked my zones and that the definitions are right and the shipping options are installed.

Is there something simple I am missing? The thing that confuses me most is that it works for my own country, but not overseas..

I only have shipping set up for NZ and Aus currently.

Thanks in Advance :)
Kahlia
http://onecheekymonkey.co.nz

6 Sep 2011, 8:39 PM
#2
kahlia avatar

kahlia

New Zenner

Join Date:
Jun 2011
Posts:
9
Plugin Contributions:
0

Re: Checkout with Overseas Customers Prob

I fixed it.

Just for anyone elses information...

I was using table rate shipping for Australia, Flat rate for NZ with free shipping worldwide of $75 or more.

I had altered the table.php file but couldn't figure out what had gone wrong.

I completely deleted the file from my File Manager and re-installed the table.php from scratch.

I went back to my cart admin and reset the table rates and all my settings. It now works and they can checkout.

Hope that helps someone!