UPS XML Stopped Communicating with UPS... HELP!

I hope someone can help with this. I have been developing a site for a few months and one fo the easier things was getting the UPS Module to connect with UPS and return the correct pricing information. I am using UPS XMLv1.3 and my site is Zencart v1.39

Last night, when I am just days away from finally going live, my cart stops communicating with UPS. When I try to checkout I get the following message on the Shipping page:

"This module supports only xpci version 1.0001 of the UPS Rates Interface. Please contact the webmaster for additional assistance"

I have scoured the web and this forum, but cannot find a thing about this. WHich is odd because I have found nearly any other issue I have had somewhere.

I had recently added Super Orders 3.0 Module, but I am pretty sure that only affected admin files and that is all working fine.

My site in question is here: http://www.creativechocolatedesign.com

Not done loading products, but everything else was working perfectly just before this :(

Any help would be appreciated.

Some servers appear to be having issues with UPS ...

Are you getting long delays on Shipping Estimator and checkout_shipping?

Yes, there is a long delay then the error message is returned. The only other responses I could find on the web regarding the "xpci version 1.0001 of the UPS Rates Interface" message were on an oscommerce board from 2008 and they indeed said it was probably a UPS server issue.

They are of course closed to day so I cannot verify that.

UPS.com dns was hacked yesterday. The site was down for around 10 hours. This error appeared on my site too yesterday at around the same time that UPS.com was taken down. The site is restored but it took A LONG time for them to organize themselves. I assume that they are taking their time getting the shipping servers online.

thanks for the replies. Glad it doesn't look like an issue on my end
Posted via Mobile Device

What is taking them so long? Let me know if yours come's back and I will gladly do the same. My site's live so this is a TOTAL drag.

Still not working. Anybody else having this issue? Guess it will have to wait until tomorrow when I can call UPS.

I am having the same issue

http://www.massageblocks.com/

Please post if there is a resolution. Thank you for posting!!!

I will see if I can improve that error message.

I am pretty sure its still a dns issue. This url should resolve:

http://wwwcie.ups.com/

Is my lack of patience showing? :) I am just surprised more people are not asking about it. I guess mos tpeople are using USPS or FedEx.

Are you just using the standard UPS Module for now until this gets resolved?

I think most people are enjoying labor day. hahaha

No, bc i am in canada, that mod doesnt work.. i am just doing free shipping for now. 90% of my items ship for free anyway.

Looks like it is back up.
:clap:
Glad it wasn't something on my end. Thanks for the heads up about the hacking incident. It didn't get much press. I could only find a news story on Bloomberg about it. Apparently it was Hacking Day. Who knew?

Thanks again.

Just a word to the wise - you need to have a plan for times when other peoples servers are offline - have a backup shipping plan so you aren't losing business because the live quote server you want to use is unavailable.

Even if you don't use it all the time - set up a table rate or flat rate so you can still take orders.

It seems to be pretty offline for me still... I'm in Poland and I'm getting error all the time :/

Its up for me (Canada). :P

I am also still getting this error as of 10:12 AM EST today. It is however limited to international quotes to Canada only. US domestic quotes work fine.

Okay to help everyone out a bit further, i debugged the module and found the root error:

Service Unavailable - DNS failure
The server is temporarily unable to service your request. Please try again later.
Reference #11.bd70e93f.1315319648.2bb040ea

This has been said already but UPS is still having DNS issues. Make sure to contact UPS and let them know.

UPS tech support confirmed that they moved their servers, again, this morning and changed their DNS. So it will be working for some and not for others. DNS propagation takes 24-72 hours to occur. So if you can flush your DNS on your server you will be good.

Okay so after beeing on the phone with UPS, GoDaddy and 1and1 ive fixed the issue without any of them lol.

Here is the breakdown. They moved 2 servers between yesturday and today: The test server and the production server. The production server was moved yesturday and is now working. The test server was just moved today and is still down. I noticed in the latest download of the upsxml.php file there is a mistake. This line at the top:

$this->host = ((MODULE_SHIPPING_UPSXML_RATES_TEST_MODE == 'Test') ? 'wwwcie.ups.com' : 'wwwcie.ups.com');

That is incorrect. wwwcie is the test server, which you shouldnt be using for production. So this if statement is wrong. This should read:

$this->host = ((MODULE_SHIPPING_UPSXML_RATES_TEST_MODE == 'Test') ? 'wwwcie.ups.com' : 'www.ups.com');

Thus if you have your module set to production, it works fine. After finding this issue and changing it, everything works. As a side note i use this upsxml on 2 sites, and only 1 site had an issue which is how i was able to narrow down the problem.

Can you tell me the IP of wwwcie.ups.com on your server. We're trying it from 2 servers and still get DNS errors. We've cleared all DNS caches. It resolves to: 184.86.145.242