Customer information not going to Paypal Page

6 Sep 2011, 11:17 AM

New Zenner

Join Date:: Oct 2010
Posts:: 53
Plugin Contributions:: 0

Customer information not going to Paypal Page

Hi doods.

Ive been struggling with this for a bit.
I dont know when this started, but when the customer fills in his/her information in ZC, Selects Paypal Express as the payment option, the name, address, etc is NOT populating the Paypal Express page. Its used to though..

My customers are having to fill their information in ZC and then AGAIN when they get to the PayPal page.. WOW.. One way street to abandoned carts!

Any ideas what might be going wrong?

www DOT blue55 DOT co DOT nz

6 Sep 2011, 5:58 PM

blindside

Totally Zenned

Join Date:: Sep 2004
Posts:: 1,237
Plugin Contributions:: 1

Re: Customer information not going to Paypal Page

Britney, there's a huge text box above the post box called "Posting Tips" with some important stuff.

Read that, do what it says, and respond accordingly. :smile: