Zen Cart Logo
Forums / Built-in Shipping and Payment Modules / Authorize.net duplicate order help

Authorize.net duplicate order help

Views: 1,144

Results 1 to 4 of 4
10 Sep 2011, 1:34 AM
#1
sim8729 avatar

sim8729

New Zenner

Join Date:
Nov 2010
Posts:
44
Plugin Contributions:
0

Authorize.net duplicate order help

I am having a problem with authorize.net aim. When a customer place an order I will get 2-3 orders back to back and the customer is charged double or tripple times. Order 136 is place and 136,137 and 138 will all be the same customer and order just different order numbers and same charges. It do no have with every order. Two customers told me that the checkout page said that there was an error after they have entered their credit card information. Then after entering a 2nd time it goes through. Pease help I had to refund 6 customers this week for multiple order.

10 Sep 2011, 5:49 AM
#2
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
176

Re: Authorize.net duplicate order help

Click Reply below and answer all the questions in the Posting Tips section

8 Nov 2011, 3:37 PM
#3
muah avatar

muah

Zen Follower

Join Date:
Dec 2008
Location:
USA, North East
Posts:
226
Plugin Contributions:
0

Re: Authorize.net duplicate order help

Same problem and I'm getting 25.00 fees each times it happens! I run two stores with Zen...both have the same problem.

17 Nov 2011, 10:57 PM
#4
sim8729 avatar

sim8729

New Zenner

Join Date:
Nov 2010
Posts:
44
Plugin Contributions:
0

Re: Authorize.net duplicate order help

muah:

Same problem and I'm getting 25.00 fees each times it happens! I run two stores with Zen...both have the same problem.

I finally got a webmaster to fix this issue for me. What you can do in the mean time is change your settings to authorize only then you can manually capture te payment. This will not stop it from authorizing it multiple times but atleast it won't charge the card. Hope this helps.