Blank GV/DC order followed by an echeck order??

13 Sep 2011, 3:07 AM

#1

New Zenner

Join Date:: Feb 2007
Posts:: 77
Plugin Contributions:: 0

Blank GV/DC order followed by an echeck order??

I received an order and the customer paid with a paypal echeck payment and now I somehow have a blank order created that says payment method gift certificate/coupon along with the actual order??

Not quite sure how it happened but any help would be appreciated

13 Sep 2011, 3:38 AM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Blank GV/DC order followed by an echeck order??

Please click Reply below and answer all the questions in the Posting Tips section.

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13 Sep 2011, 4:44 PM

#3

helpmesell

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Join Date:: Feb 2007
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Re: Blank GV/DC order followed by an echeck order??

Sorry.

It is 1.3.9h.
It was upgraded, not sure exactly from which version but it might have been 1.3. (how can i find out?)

I thought maybe its a problem with the ipn handler and checked the file with the 1.3.9h file and its the same

15 Sep 2011, 12:58 AM

#4

helpmesell

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Re: Blank GV/DC order followed by an echeck order??

Any ideas??? :unsure:

15 Sep 2011, 3:05 AM

#5

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Blank GV/DC order followed by an echeck order??

If you've got the actual order intact, plus a duplicate of it, simply delete the duplicate. The intermittent quirk that occasionally allows that to happen may be fixed in a future release.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

15 Sep 2011, 3:58 PM

#6

helpmesell

New Zenner

Join Date:: Feb 2007
Posts:: 77
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Re: Blank GV/DC order followed by an echeck order??

Thanks for the response!

I'll do that just wanted to make sure everything was OK

6 May 2012, 4:09 PM

#7

golowenow

New Zenner

Join Date:: Jul 2006
Location:: Washington State
Posts:: 78
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Re: Blank GV/DC order followed by an echeck order??

This just happened to me using Zencart version 1.5. Customer order was paid in CAD using PayPal Express. I use U.S. Dollars. Had to go to PayPal and "accept" the transaction and convert it there. The GV/DC blank transaction was right after the main transaction. I do not have gift certificates/coupons installed. Possible bug with foreign currencies?
My cart is up to date and the database is converted to utf8 if this info helps at all.